RECEPTIONIST | PRATTVILLE, AL

Southern-Orthopaedic-Surgeons; Prattville (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Southern-Orthopaedic-Surgeons in Prattville, AL is seeking an organized office clerk to support clinic operations and patient services. You will verify insurance, schedule tests, and coordinate referrals, ensuring smooth daily workflows.

Responsibilities include updating patient records, processing payments, and ensuring timely check-out; a strong customer service background is essential for excellent patient interactions and teamwork.

Qualifications

• High school diploma or better.
• 1 year of customer service experience.
• Insurance verification experience preferred.
• Medical office experience preferred.
• Equal Opportunity Employer; Know Your Rights notice.

Responsibilities

• Prepare clinics in advance for physician schedules.
• Check for errors in scheduling on the clinic schedule.
• Import patient information from portals and pharmacies when available.
• Verify patient insurance coverage and determine co-pays.
• Obtain copies of driver’s license and insurance cards if not scanned.
• Update patient medical history annually.
• Enter referrals for Medicaid, Tricare, BCBS policies.
• Process payments and receipts; submit to the safe daily.
• Coordinate physical therapy scheduling.
• Schedule follow-up appointments and tests.
• Submit electronic prescriptions to pharmacies.
• Relay messages to physicians when needed.
• Record notes in patient charts for interdepartmental clarity.
• Direct walk-ins and assist with scheduling.
• Report facility issues to your supervisor.
• Follow dress code and stay late until checkout.
• Participate in facility meetings.

Skills

Customer service

Education

High School or better

Job description

• Prepare clinics in advance for upcoming physician schedules.
• Check for errors in scheduling on your clinic schedule.
• Import patient medical information from the patient portal and pharmacies when available.
• Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
• Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned at the Kiosk.
• Obtain a complete update of the patient’s medical history every 12 months.
• Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
• Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
• Coordinate physical therapy scheduling.
• Coordinate patient referrals to outside facilities for consults with the Medical Records department.
• Schedule follow up appointments within the practice or consults within the practice.
• Send prescriptions electronically to patient selected pharmacies.
• Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.
• Call appropriate agencies for assistance in case of emergency.
• Relay messages to physicians when necessary to complete patient requests.
• Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
• Direct walk-in patients to the correct department or facility or register and schedule appointments when needed.
• Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.
• Follow appropriate dress code presenting a professional and cohesive image.
• Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.
• Turn in all time off requests to your supervisor in a timely manner.
• Work with the Insurance Department to set up payment arrangements with patients when necessary.
• Work with the Medical Records department with scanning, filing, or any task assigned or requested.
• Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.
• Cross-train to check-out or check-in when scheduled by your supervisor.
• Comply with all HIPPA rules when dealing with patients and patient information.
• Stay late until all patients have been checked out and/or the doors lock.
• Participation in facility meetings and activities when scheduled.

Qualifications

Behaviors

Required

Team Player

:

Works well as a member of a group

Enthusiastic

:

Shows intense and eager enjoyment and interest

Detail Oriented

:

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Growth Opportunities

:

Inspired to perform well by the chance to take on more responsibility

Peer Recognition

:

Inspired to perform well by the praise of coworkers

Ability to Make an Impact

:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Experience

Required

1 year:

Customer Service

Preferred

Insurance Verification

Medical Office

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.