RECEPTIONIST | MONTGOMERY, AL

Southern-Orthopaedic-Surgeons; Montgomery (AL); On-site; USD 17,000 - 28,000; Part time

Job summary

Southern-Orthopaedic-Surgeons in Montgomery, AL seeks a part-time Receptionist to manage front-desk duties and support patient flow within the practice. You will import patient data from portals, verify insurance, collect co-pays, and coordinate referrals and scheduling to ensure smooth operations.

The ideal candidate has at least 1 year of customer service experience, strong attention to detail, and the ability to work collaboratively with the Medical Records and Insurance Departments.

Qualifications

• 1 year of customer service experience.
• Insurance verification knowledge preferred.
• Medical office experience preferred.

Responsibilities

• Import patient medical information from portals and pharmacies.
• Verify insurance coverage and determine co-pays.
• Obtain copies of drivers license and insurance cards when needed.
• Update patient medical history annually.
• Enter referrals for Medicaid/Tricare/Blue Cross policies.
• Handle payments and receipts daily and provide receipts.
• Coordinate physical therapy scheduling and referrals.
• Submit prescriptions electronically to patient pharmacies.
• Schedule tests and labs as ordered.
• Maintain HIPAA compliance and protect patient information.

Skills

Customer service

Detail oriented

Team player

Education

High School or better

Job description

RECEPTIONIST | PART TIME | MONTGOMERY, AL

• Import patient medical information from the patient portal and pharmacies when available.
• Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
• Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned at the Kiosk.
• Obtain a complete update of the patient’s medical history every 12 months.
• Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
• Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
• Coordinate physical therapy scheduling.
• Coordinate patient referrals to outside facilities for consults with the Medical Records department.
• Schedule follow up appointments within the practice or consults within the practice.
• Send prescriptions electronically to patient selected pharmacies.
• Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.
• Place labs in the appropriate bin for pickup, and call or text outside agent for pickup.
• Dispose of patient records in the correct receptacle daily.
• Call appropriate agencies for assistance in case of emergency.
• Relay messages to physicians when necessary to complete patient requests.
• Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
• Print payment charge detail reports when requested by patients and explain charges when necessary.
• Direct patients to the correct department or facility or register and schedule appointments when needed.
• Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.
• Sanitize and clean iPads, Kiosks, and your work area during down time.
• Follow appropriate dress code presenting a professional and cohesive image.
• Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.
• Turn in all time off requests to your supervisor in a timely manner.
• Work with the Insurance Department to set up payment arrangements with patients when necessary.
• Work with the Medical Records department with scanning, filing, or any task assigned or requested.
• Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.
• Cross-train to check-out or check-in when scheduled by your supervisor.
• Comply with all HIPPA rules when dealing with patients and patient information.
• Stay late until all patients have been checked out and/or the doors lock.
• Participation in facility meetings and activities when scheduled.

Behaviors

Required

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Peer Recognition: Inspired to perform well by the praise of coworkers

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Experience

Required

1 year: Customer Service

Preferred

Insurance Verification

Medical Office

Equal Opportunity Employer
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