RECEPTIONIST - PART-TIME 3PM-11PM EVERY OTHER WEEKEND

North Hill Needham Inc.; Needham (MA); On-site; USD 27,552 - 31,684; Part time

Benefits offered by this job

Free meals

Free parking

Free on-site fitness center

Health & dental benefits

401(k) with company match

Career development training

Tuition reimbursement

Employee referral program

Job summary

North Hill Needham Inc. is seeking a part-time Receptionist for Pines Edge Skilled Nursing Facility. The role covers Saturdays and Sundays with every other weekend, 3–11 PM, to greet visitors, answer inquiries, and support daily operations.

You will maintain logs, assist with census data and charting, and help with move-ins/outs while ensuring privacy and HIPAA compliance. A high school diploma and office experience are preferred, with EMR and office software proficiency.

Qualifications

• High school diploma or equivalent required.
• 2 years general office experience preferred.
• Proficient with computer software programs and EMR.

Responsibilities

• Greet visitors and manage inquiries by phone and in person.
• Maintain sign-in and sign-out logs for residents and staff.
• Assist residents with telephone communication as needed.
• Support census documentation and charting materials.
• Protect resident confidentiality and HIPAA compliance at all times.

Skills

Confidentiality & customer service

Independent worker

Professional communication

English proficiency

HIPAA awareness

Education

High school diploma or equivalent

Tools

EMR

Office software

Job description

RECEPTIONIST – PART‑TIME (3‑11 PM)

Schedule: Saturday & Sunday | Every Other Weekend

Position Summary

The Pines Edge Skilled Nursing Facility Receptionist is responsible for tending to visitors and managing inquiries by phone and face‑to‑face regarding daily operations, resident matters, and communications for Pines Edge Skilled Nursing Facility.

Job Specific Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Creates and maintains an enthusiastic and positive environment
• Ensures sign‑in and sign‑out in designated logs
• Answers telephone calls promptly and appropriately; transfers calls and takes messages as required
• Assists residents with telephone communication as necessary
• Receives inquiries and releases information in accordance with established policies and procedures while maintaining confidentiality at all times
• Maintains a current file of residents by name and room number, department extensions, and key team members
• Manages incoming mail for the households
• Supports resident move‑in and move‑out processes through chart preparation and labeling
• Maintains a supply of charting materials at all times
• Provides administrative support for Pines Edge to include daily census, resident information, and business office administration
• Provides necessary census information to appropriate parties and departments via email
• Posts daily staffing summary and schedule per regulation
• Ensures the distribution of daily newspapers
• Recognizes and reports all allegations of resident abuse, neglect, exploitation, social media exposure, and/or misappropriation of resident property immediately
• Assists with scheduling as needed and provides household assistance as needed
• Meets department uniform, appearance, and grooming requirements
• Complies with all OSHA safety regulations and local applicable laws regarding health, safety, or environment

Required Skills and Abilities

• Maintains confidentiality and strong customer support skills
• Works independently with limited supervision
• Deals tactfully with team members, residents, family members, visitors, and the general public
• Works professionally with people from a wide variety of cultural and socio‑economic backgrounds
• Complies with protection of health information (HIPAA) safeguards
• Communicates effectively in English when working in resident areas
• Attends and participates in in‑service educational classes, memory care training, Healthcare Academy, and staff meetings as directed

Education and Experience

• High school diploma or equivalent required
• 2 years general office experience preferred
• Proficient with computer software programs and EMR

Work Environment

• Will be subject to frequent interruptions
• May be asked to work beyond normal working hours and in other areas temporarily when necessary
• May be subject to call‑backs during emergency conditions (e.g., severe weather, evacuation, post‑disaster)
• This position requires regular weekend and holiday work
• Must follow all PPE requirements set forth by North Hill

Satisfactory completion of a background investigation is required for this position.

North Hill Offers

• Free meals
• Free parking
• Free on‑site fitness center
• Employee referral program
• Health & dental benefits
• 401(k) with company match
• Career development training
• Tuition reimbursement

Pay Range

$20–$23 per hour. Individual compensation within this range is based on a candidate’s specific qualifications, including education, overall experience, relevant experience, and specific skills. We strive to ensure that compensation is competitive, fair, and reflects the value each candidate brings to the role.

Equal Opportunity Statement

North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations. North Hill embraces diversity and believes that our community is enriched when people from varied cultures, backgrounds and attitudes come together in shared interests. We welcome people of every race, religion, color, national origin, sexual orientation, gender expression, disability, political view and familial status. We thrive collectively in an environment of inclusivity that encourages a free exchange of ideas.