Receptionist - Part-Time 2nd Shift

Smith Senior Living; Orland Park (IL); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

401K with up to 4% employer contribute

Health, dental, vision, and life ins.

Flexible Spending Account

Generous Paid Time Off and PTO buyback

Employee Assistance Program

Tuition Reimbursement

Job summary

Smith Senior Living in Orland Park, IL is seeking a part-time Receptionist to manage the front desk and maintain communication with residents and guests. You will serve as telephone operator, monitor resident safety, handle mail and guest sign-in, and support the Dining Services and Environmental Services teams to ensure smooth daily operations.

Flexible days with 4:00pm–8:00pm shifts, evenings and weekends. Starting pay is $17.45 per hour, DOE.

Qualifications

• High school diploma or GED.
• 6 months experience preferred.

Responsibilities

• Serves as telephone operator, receiving business and residential calls and routing them appropriately or taking messages when needed
• Serves as a watch-guard for wandering residents so that they do not exit the building
• Serves as a central information center for residents and their families, providing information about the community or pertaining to personal needs/interests expressed
• Provides active listening with residents to offer support and identify concerns or problems, which need to be referred to another department
• Maintains the visitor sign-in logs and the resident sign-out sheets
• Maintains an up-to-date Resident Directory, to reflect resident status (room number, level of care, out on pass, etc.)
• Sorts and distributes business and residential mail in a timely and accurate manner. This includes metering and packaging outgoing mail as well
• Notifies appropriate person when postage needs to be replenished
• Manages the Guest Stay and Guest Meal programs to assure that proper communication occurs between the reception desk and the Dining Services and/or Environmental Services Depts
• Keeps track of all incoming admissions to assist them in adjusting to the community’s routines and services
• Distributes facility brochures to walk-ins, providing information as needed
• Schedule appointments for residents with in-house physicians and complete necessary paperwork
• Run daily IL resident Check-In report and call any residents who don’t push the check-in button. Notify maintenance to check on any IL residents who don’t answer the phone.
• Schedule transportation for residents on the community bus, complete necessary paperwork and give slips to appropriate person to invoice; assist residents in securing outside personal transportation.
• Serves as central receiving point for all work orders. Writes, logs, dispatches emergencies as needed and logs into the Tracking Program
• Performs other duties as assigned.

Skills

Telephone operator

Resident safety monitoring

Education

High school diploma or GED

Job description

Starting Pay: $17.45 (pay based on experience)

Schedule: Part-time/ Evenings & Weekends

Days: Flexible

Time: 4:00pm - 8:00pm

POSITION PURPOSE

Manages the reception desk and waiting area. Assures that adequate communication with residents and guests is maintained at all times. Mindful of the well-being and security of our residents.

STATEMENT OF OTHER DUTIES

Every effort has been made to identify the essential functions of this position.However, it in no way states or implies that these are the only duties you will be required to perform.The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

ACCOUNTABILITIES AND JOB DUTIES

Primary Job Duties

• Serves as telephone operator, receiving business and residential calls and routing them appropriately or taking messages when needed
• Serves as a watch-guard for wandering residents so that they do not exit the building
• Serves as a central information center for residents and their families, providing information about the community or pertaining to personal needs/interests expressed
• Provides active listening with residents to offer support and identify concerns or problems, which need to be referred to another department
• Maintains the visitor sign-in logs and the resident sign-out sheets
• Maintains an up-to-date Resident Directory, to reflect resident status (room number, level of care, out on pass, etc.)
• Sorts and distributes business and residential mail in a timely and accurate manner. This includes metering and packaging outgoing mail as well
• Notifies appropriate person when postage needs to be replenished
• Manages the Guest Stay and Guest Meal programs to assure that proper communication occurs between the reception desk and the Dining Services and/or Environmental Services Depts
• Keeps track of all incoming admissions to assist them in adjusting to the community’s routines and services
• Distributes facility brochures to walk-ins, providing information as needed
• Schedule appointments for residents with in-house physicians and complete necessary paperwork
• Run daily IL resident Check-In report and call any residents who don’t push the check-in button. Notify maintenance to check on any IL residents who don’t answer the phone.
• Schedule transportation for residents on the community bus, complete necessary paperwork and give slips to appropriate person to invoice; assist residents in securing outside personal transportation.
• Serves as central receiving point for all work orders. Writes, logs, dispatches emergencies as needed and logs into the Tracking Program.
• Performs other duties as assigned.

JOB QUALIFICATIONS

• High school diploma or GED
• 6 months experience preferred

What we bring to the table

• Highly competitive pay
• 401K with up to 4% employer contribution
• Health, dental, vision, and life insurance as well as Flexible Spending Account
• Generous Paid Time Off and opportunity for PTO buy back
• Employee Assistance Program and Tuition Reimbursement