RECEPTIONIST

Polaris Healthcare; City of Troy (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Polaris Healthcare in Troy, NY is seeking an evening receptionist to support the Business Office and Wellness programs. The role answers phones, greets guests, and helps coordinate services for residents and visitors.

Shift is 3pm-11pm, hourly wage $17, and you will maintain a friendly, efficient reception area. The position requires excellent customer service, ability to learn phone systems and software, and a team-player mindset.

Qualifications

• Excellent customer service and positive attitude.
• Ability to learn phone systems and computer programs.
• Enjoys working with elderly population.
• Must be a team player with reliable transportation.

Responsibilities

• Welcome and check-in all guests to the facility.
• Assist staff in providing and coordinating services to residents, families and guests.
• Answer telephone calls and direct calls appropriately.
• Create and maintain a customer-friendly environment that respects each individual.
• Oversee Reception area for organization and compliance.
• Sort and distribute mail.
• Engage with residents to ensure high satisfaction and report concerns to Case Management.
• Carry out duties as assigned by Management Team.
• Adhere to policies and procedures.
• Handle flow book and appointment paperwork, distribute forms to correct departments.

Skills

Customer service

Phone systems

Team player

Reliable transportation

Job description

We are accepting applications for an evening receptionist!

Salary: $17 per hour

Shift: 3pm-11pm

Receptionist Overview:

The Receptionist will provide general assistance for Business Office and Wellness ; answer telephones; greet guests; respond to residents' requests and assist in the coordination of services.

Receptionist Responsibilities:

• Welcome and check-in all guests to the facility

• Assist staff in providing and coordinating services to residents, families and guests.

• Answer telephone calls and direct calls appropriately

• Create and maintain an environment for residents, families and guests that is customer-friendly and that values and respects the uniqueness of each individual.

• Oversight of the Reception area for organization and compliance.

• Sort and distribute mail

• Engage with residents to ensure high level of satisfaction and bring any issues or concerns to Case Management.

• Carry out other duties as assigned by Management Team.

• Adhere to and carry out all policies and procedures.

• Responsible for flow book, appointment paperwork, distrubiting all forms to correct departments, and ensuring proper communication with the corresponding manager.

Receptionist Qualifications:

• Excellent customer service skills, positive attitude

• Knowledge of or willingness and ability to learn phone systems and computer programs

• Enjoys working with elderly population

• Must be a team player

• Reliable Transportation