Receptionist, Part-Time

Ecumen; Maplewood (MN); On-site; USD 24,108 - 27,552; Part time

Benefits offered by this job

Paid time off

Employee Assistance Program

Job summary

Ecumen in Maplewood, Minnesota, is hiring a part-time Receptionist to manage incoming calls and provide assistance to residents and visitors. This role requires excellent customer service and communication skills, with responsibilities including greeting guests and answering phones promptly.

The pay range is $17.50 to $20.00 per hour, based on experience. Benefits include paid time off and access to an Employee Assistance Program. Join a leading nonprofit committed to serving older adults.

Qualifications

• Must be 17 years of age or older.
• Excellent customer service and telephone skills.
• Ability to communicate effectively in both verbal and written formats.
• Proficient with Microsoft Office Suite.

Responsibilities

• Greets all persons entering the facility in a professional and courteous manner.
• Answers the telephone politely and attentively, screens calls, routes calls.
• Ensures resident/tenant directory is accurate and up to date.
• Performs other duties as assigned.

Skills

Customer service skills

Telephone etiquette

Communication skills

Microsoft Office Suite

Education

High School diploma or GED

Job description

The Receptionist is responsible for answering and transferring all incoming telephone calls in a courteous and professional manner, giving information, directions, and other appropriate assistance to residents, staff, guests, vendors, and visitors as needed. This position will also perform any necessary clerical functions working in accordance with established policies, procedures, and/or specific instructions from the supervisor.

About Us

Ecumen Lakeview Commons consists of 82 assisted living rental apartment homes, as well as 16 additional residences for seniors requiring memory care services and is in Maplewood, Minnesota. Lakeview Commons has beautiful views of our wooded backyard and beautiful Beaver Lake.

Join Ecumen, a leading nonprofit senior living provider committed to advocating for older adults through exceptional housing, compassionate healthcare, and innovative services. With over 160 years of experience, we proudly rank as Minnesota's 8th largest senior living organization. Be part of a team that makes a meaningful impact, supporting our mission to serve older adults, while fostering inclusivity and belonging in everything we do.

Opportunity Details

Schedule

• Part-Time
  • Option One
    • 43 hours bi-weekly
    • Shift: 8:00am-4:00pm (every Thursday & Friday)
    • Shift: 8:00am-3:00pm (every other Saturday/Sunday)
  • Option Two
    • 26 hours bi-weekly
    • Shift: 4:00pm-9:00pm (every Tuesday & every other Friday)
    • Shift: 3:00pm-9:00pm (every other Saturday/Sunday)

Pay

• The targeted pay range for this job is $17.50 to $20.00 per hour.
• Ecumen considers a variety of factors when determining new hire pay including experience, qualifications, and, when applicable, certifications, licenses, and education.

Benefits

• Ecumen offers a benefits package based on the number of hours you are regularly scheduled to work including paid time off for Sick & Safe time, an Employee Assistance Program, other well-being resources. Learn more at https://www.ecumen.org/find-a-career/benefits/.

Essential Job Responsibilities

1. Greets all persons entering the facility in a professional and courteous manner. Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors. Notifies supervisor of any unsafe or perceived safety issues.
2. Answers the telephone politely and attentively, screens calls, routes calls, and takes messages for residents and employees in a courteous manner.
3. Sends and receives fax transmissions, emails, scanned, mail as directed.
4. Ensures resident/tenant directory is accurate and up to date. Routes resident and office mail to appropriate parties.
5. Provides support to business office and other management staff, as directed. Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff.
6. Performs other duties as assigned.

Minimum Required Qualifications

• Must be 17 years of age or older
• Excellent customer service and telephone skills.
• Ability to communicate effectively in both verbal and written formats
• Proficient with Microsoft Office Suite
• Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident's Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations.

Preferred Qualifications

• High School diploma or GED equivalent
• Prior customer service experience
• Prior experience working with seniors

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.