Receptionist - Palm Desert, CA

Inland Respite, Inc.; Palm Desert (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Inland Respite, Inc. in Palm Desert, CA seeks a Receptionist to join our team. This on-site, non-exempt front desk role supports the Operations Manager, handles visitors, phones, calendars, and inter-department assistance.

The successful candidate is bilingual (English/Spanish), can type 30 wpm, and is proficient with MS Office; California driver’s license is required. Daily duties include maintaining logs, welcoming guests, and ensuring a tidy reception area.

Qualifications

• High school diploma or GED plus one year of office/clerical support.
• Bilingual required: English and Spanish.
• Typing speed of 30 wpm and basic arithmetic.
• Proficiency with MS Office (Excel/Outlook/PowerPoint/Word) and cloud-based e-signature tools.
• Valid California Driver's License.

Responsibilities

• Answer a multi-line phone system and document all calls; transfer and relay messages accurately.
• Inform personnel of essential messages and deliver them promptly.
• Maintain logs and binders: employee call-in, telephone, visitor, and reception logs.
• Welcome visitors and provide information; keep reception and common areas clean.
• Assist other departments (HR, Respite Services) as needed.
• Maintain updated lists of case managers, clients and on-call personnel.
• Handle mail distribution and assist with other office duties as assigned.

Skills

Bilingual English/Spanish

Typing 30 wpm

MS Office

Customer service

Education

High school diploma or GED

Tools

HelloSign/DocuSign

Zoom

MS Office Suite

Job description

Inland Respite, Inc.is a company dedicated to serving the developmentally disabled population.Inland Respite, Inc.currently has the opportunity for a Receptionistto join our team inPalm Desert, CA

Position Scope

The Receptionist role is anonexempt position, under general direction of the Operations Manager or their designee, will perform a variety of duties assigned to the front desk reception area of the administration building. Subsequently, this position will be responsible for documenting all visitors, directing phone calls, receiving, and providing agency schedules, maintaining calendars, updating logs, assisting other departments, and other duties as assigned.

Essential Duties

• Ability to answer a multi-line telephone system systematically documenting all incoming and outgoing calls, accurately transferring calls, recording messages, and providing factual information.
• Inform the appropriate personnel of any essential messages; essential ability to take accurate messages and deliver them promptly.
• Maintain accurate "tracking logs" to include employee call-in logbook, telephone log; reception log; visitor's log; etc.
• Routinely maintain the office reference binder with current phone listings, email addresses, and extensions.
• Accurately refers to a current list of the regional center case managers, clients, and other "on-call" personnel.
• Receive, open, and review incoming office mail; distribute mail to the appropriate department and/or employee in a timely manner.
• When called upon, assist with tasks in other departments (e.g. HR, Respite Services, etc.).
• Welcome visitors in a warm and friendly manner and answer any questions visitors have.
• Maintain the reception area and all common areas in a clean and tidy manner at all times.
• Ability to function appropriately with the designated respite system & any other related payroll system; ensuring HR/client-related information is entered and maintained accurately.
• Continuously strive to provide excellent customer service, and interpersonal communication and serve as a source of accurate information.

Secondary Duties

• Occasionally, will assist in the organization of quarterly meetings, staff meetings, and/or other events.
• When called upon, assist human resources with bulletin board postings to ensure compliance.
• Prepare mass/bulk mail deliveries and pick-ups.
• When called upon, assist the office with distributing payroll checks.
• At times may be assigned to "on-call" status.
• Periodically, throughout the day, review the appropriate usage and operation of
• the time clock area (e.g. working order of clock, order of timecards, etc.).
• When called upon will compile correspondence and send out evaluations.

Education, Experience, and Skills Required

• High school graduate or equivalent (GED) plus one (1) year of office/clerical
• support.
• Ability to read, write and communicate effectively in English and Spanish
• (Bilingual Required).
• Ability to type 30 wpm and do basic business arithmetic.
• Practical application of MS Excel, MS Outlook, MS PowerPoint, and MS Word for
• Windows required.
• Practical application of HelloSign and/or DocuSign and other cloud-based e-signature solutions/digital platforms.
• Ability to use standard office machines such as a personal computer, calculator, copier, fax machine, telephone, etc.
• Ability to utilize video and audio conferencing and online chat-based platforms
• such as Zoom.
• Valid California Driver's License.