Receptionist-PACU

Fairview Health Services; Minneapolis (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

Fairview Health Services is seeking a Receptionist to support the Post Anesthesia Care Unit (PACU) at the University Campus of Fairview University Medical Center. The role involves assisting visitors, families, staff and patients at the information desk and directing callers and visitors to the appropriate hospital areas.

The position is a full-time role (1.0 FTE) with straight day shifts, Monday through Friday, featuring an early start pattern across two weeks.

Qualifications

• Previous experience in customer service.
• Pleasant and cheerful disposition with ability to interact with the public.
• Ability to work during assigned hours.
• Ability to empathize with families in stressful situations.
• Respectful and comfortable working with people of diverse backgrounds.

Responsibilities

• Answer patient information telephone calls and direct callers.
• Direct visitors to patient rooms or other hospital areas.
• Promote excellent customer service and maintain confidentiality.
• Communicate information per procedures to support daily operations.
• Maintain knowledge of disaster emergency plans and codes.
• Be aware of Code Blue/Red procedures.
• Meet role-related and age-specific competencies.

Skills

Customer service

Communication

Empathy

Diversity awareness

Punctuality

Job description

Job Overview

We are hiring a Receptionist to work in the Post Anesthesia Care Unit (PACU). This position assists with customer service responsibilities at University Campus of Fairview University Medical Center by assisting visitors, family members, staff and patients at the information desk.

The receptionist also answers and directs callers and visitors to the patient rooms or other areas of the hospital.

Schedule: This position works a 1.0FTE (fulltime, 80 hours per 2 week pay period) on the straight day shifts, Monday-Friday. The position works a two week pattern of alternating start times: Week 1: 4:45am - 13:15pm Week 2: 5:30am - 14:00pm

Responsibilities

• Promotes excellent customer service by answering patient information telephone calls, responding to visitor questions and directing people to various areas around the hospital campus.
• Respects and maintains patient confidentiality in regards to release of information requests by patients
• Communicates appropriate information with others according to established procedures so that day-to-day operations are effectively conducted
• Exhibits excellent customer service with patients, visitors, physicians, co-workers, community and referral sources
• Demonstrates knowledge of safety-related work behaviors to ensure safe job performance and the maintenance of a safe work environment as an integral part of the quality of patient care services.
• Knowledge and understanding of disaster emergency preparedness plans and codes to be able to provide immediate direction to patients, visitors etc.
• Knowledge of the Code procedures to alert for Code Blue/Red response.
• Meets all role-related and age-specific competencies.

Required Qualifications

• Previous experience in customer service.
• Pleasant and cheerful disposition, able to interact with the public and provide excellent customer service.
• Able to work in the time assigned.
• Able to empathize with families in stressful situations.
• Respectful and comfortable working with people of diverse backgrounds.

Preferred Qualifications

• Six months' experience in a health care setting.

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/afscme

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status