PACU Receptionist: Compassionate Front Desk Lead

Fairview Health Services; Minneapolis (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

Fairview Health Services is seeking a Receptionist to support the Post Anesthesia Care Unit (PACU) at the University Campus of Fairview University Medical Center. The role involves assisting visitors, families, staff and patients at the information desk and directing callers and visitors to the appropriate hospital areas.

The position is a full-time role (1.0 FTE) with straight day shifts, Monday through Friday, featuring an early start pattern across two weeks.

Qualifications

• Previous experience in customer service.
• Pleasant and cheerful disposition with ability to interact with the public.
• Ability to work during assigned hours.
• Ability to empathize with families in stressful situations.
• Respectful and comfortable working with people of diverse backgrounds.

Responsibilities

• Answer patient information telephone calls and direct callers.
• Direct visitors to patient rooms or other hospital areas.
• Promote excellent customer service and maintain confidentiality.
• Communicate information per procedures to support daily operations.
• Maintain knowledge of disaster emergency plans and codes.
• Be aware of Code Blue/Red procedures.
• Meet role-related and age-specific competencies.

Skills

Customer service

Communication

Empathy

Diversity awareness

Punctuality

Job description

Fairview Health Services is seeking a Receptionist to support the Post Anesthesia Care Unit (PACU) at the University Campus of Fairview University Medical Center. The role involves assisting visitors, families, staff and patients at the information desk and directing callers and visitors to the appropriate hospital areas.

The position is a full-time role (1.0 FTE) with straight day shifts, Monday through Friday, featuring an early start pattern across two weeks.