Receptionist-Ortho

ScionHealth; Hartsville (SC); On-site; USD 18,000 - 23,000; Full time

Job summary

ScionHealth in Hartsville, SC is seeking a Clinic Receptionist to greet patients, verify demographic and insurance information, schedule appointments, and ensure accurate data entry while protecting patient privacy.

The role supports front-desk operations, handles payments, assists with paperwork, and coordinates with staff to maintain smooth patient flow. Experience with EMR systems and medical offices is preferred.

Qualifications

• High school diploma or equivalent; preferred.
• Experience in a medical office, physician practice, or hospital setting is preferred.
• Experience with EMR systems is preferred.

Responsibilities

• Greet and register patients, verify demographics and insurance information.
• Schedule patient appointments and manage the appointment calendar.
• Answer incoming calls, direct to departments, and take messages as needed.
• Collect patient payments, copays, and provide receipts.
• Assist patients with completing required paperwork and obtain signatures.
• Verify insurance benefits and obtain pre-authorization as required.
• Maintain confidentiality and HIPAA compliance.
• Manage patient flow in waiting area and communicate status to clinical staff.
• Keep reception area clean and organized.
• Perform general clerical duties including faxing, scanning, and data entry.

Skills

Excellent communication

Attention to detail

Multitasking

Confidentiality

Data entry

Lifting to 20 lbs

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

EMR systems

Job description

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Clinic Receptionist is the first point of contact for patients and visitors. This role is responsible forgreeting and directing patients, managing patient registration, verifying insurance information, scheduling appointments, and ensuring accurate data entry. The receptionist facilitates communication between patients, staff, and providers while maintaining patient confidentiality and delivering exceptional customer service.

Essential Functions

• Greets and registers patients, verifies demographic and insurance information
• Schedules patient appointments and manages the appointment calendar
• Answers incoming calls, directs calls to appropriate departments, and takes messages as needed
• Collects patient payments, copays, and provides receipts
• Assists patients with completing required paperwork and obtains necessary signatures
• Verifies insurance benefits and obtains pre-authorization as required
• Maintains confidentiality and security of patient information in accordance with HIPAA guidelines
• Manages patient flow in the waiting area and communicates patient status to clinical staff
• Maintains a clean and organized reception area
• Performs general clerical duties including faxing, scanning, and data entry

Knowledge/Skills/Abilities/Expectations

• Excellent communication and customer service skills
• Strong attention to detail and organizational abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office Suite and EMR systems
• Knowledge of insurance verification and basic medical terminology
• Ability to maintain professionalism and confidentiality
• Capable of lifting up to 20 lbs and performing repetitive tasks such as typing and data entry

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None required

Experience

• Prior Experience in a medical office, physician practice, or hospital setting (Preferred) And
• Prior Experience with electronic medical records (EMR) systems (Preferred)