Receptionist

Talentify; Selma (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

ScionHealth is seeking a Clinic Receptionist to greet patients, verify insurance information, and schedule appointments. You will maintain patient confidentiality and provide excellent customer service while coordinating with staff and providers.

The role requires strong communication, multitasking, and proficiency in EMR systems and Microsoft Office. Prior experience in a medical office is preferred; HIPAA compliance is essential.

Qualifications

• High School Diploma or equivalent required; healthcare setting preferred.
• Experience in medical office or reception is a plus.
• Knowledge of HIPAA and patient confidentiality is essential.

Responsibilities

• Greet and register patients; verify demo and insurance info.
• Schedule appointments and manage the calendar; answer calls.
• Collect copays and provide receipts; process payments.
• Assist with paperwork and signatures; maintain HIPAA confidentiality.
• Verify benefits and obtain pre-authorization as needed.
• Maintain reception area and perform clerical tasks (scanning, faxing, data entry).

Skills

Customer service

Communication

Multitasking

EMR systems

Microsoft Office

Insurance verification

HIPAA compliance

Education

High School Diploma or equivalent

Tools

EMR software

Microsoft Office

Phone systems

Job description

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Clinic Receptionist is the first point of contact for patients and visitors. This role is responsible forgreeting and directing patients, managing patient registration, verifying insurance information, scheduling appointments, and ensuring accurate data entry. The receptionist facilitates communication between patients, staff, and providers while maintaining patient confidentiality and delivering exceptional customer service.

Essential Functions

• Greets and registers patients, verifies demographic and insurance information
• Schedules patient appointments and manages the appointment calendar
• Answers incoming calls, directs calls to appropriate departments, and takes messages as needed
• Collects patient payments, copays, and provides receipts
• Assists patients with completing required paperwork and obtains necessary signatures
• Verifies insurance benefits and obtains pre-authorization as required
• Maintains confidentiality and security of patient information in accordance with HIPAA guidelines
• Manages patient flow in the waiting area and communicates patient status to clinical staff
• Maintains a clean and organized reception area
• Performs general clerical duties including faxing, scanning, and data entry

Knowledge/Skills/Abilities/Expectations

• Excellent communication and customer service skills
• Strong attention to detail and organizational abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office Suite and EMR systems
• Knowledge of insurance verification and basic medical terminology
• Ability to maintain professionalism and confidentiality
• Capable of lifting up to 20 lbs and performing repetitive tasks such as typing and data entry

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None required

Experience

• Prior Experience in a medical office, physician practice, or hospital setting (Preferred) And
• Prior Experience with electronic medical records (EMR) systems (Preferred)