Receptionist

Mercyhealth; Freeport (IL); On-site; USD 22,000 - 34,000; Full time

Job summary

Mercyhealth in Freeport, IL is seeking a full-time receptionist to be the first point of contact for patients and visitors. You will manage front-desk activities, schedule appointments, and assist with Epic-based registration and billing processes.

Responsibilities include verifying insurance, collecting co-pays, assisting with MyChart, and maintaining accurate records while ensuring privacy. The role requires excellent communication and the ability to handle multiple tasks efficiently in a busy

Qualifications

• Excellent interpersonal communication and customer service abilities.
• Ability to manage patient information with confidentiality and HIPAA awareness.
• Familiarity with basic medical terminology.
• Proficient with keyboard and data entry.

Responsibilities

• Answer phones and greet patients and visitors.
• Schedule appointments and assist with patient registration in Epic.
• Verify insurance information and collect payments.
• Assist patients with MyChart and basic patient information updates.
• Maintain lobby area and office supplies; process faxes and mail.

Skills

Interpersonal skills

Written communication

Cash handling

Keyboard skills

Medical terminology

Education

High School diploma or equivalent

Tools

Epic

Job description

## ReceptionistApply: Mercyhealth Burchard Hills- Freeport, IL: Full time: Posted Today: 2026-03697**OVERVIEW**Serves as the first point of contact for patients and visitors by answering phones, greeting patients, scheduling appointments, and providing information about clinic services. Manages patient registration in Epic, verifies insurance information, updates medical records, collects payments, and assists patients with MyChart. Also performs general office duties, maintains supplies, and ensures accurate records while protecting patient privacy. **SCHEDULE:** 40-hours per week **ESSENTIAL DUTIES AND RESPONSIBILITIES*****Clerical**** Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes *Epic* *Messages* to nursing and provider as appropriate.* Retrieves messages from voice mail and forwards to appropriate personnel.* Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.* Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.* Monitors visitor access and issues passes when required.* Receives, sorts, and routes mail, and maintains and routes publications.* Orders, receives, and maintains office supplies.* Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.* Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.* Performs other clerical duties as needed.### ***Epic Scheduling and Registration**** Schedules patient appointments* Responsible for EMR Electronic Medical Records registration check-in processes in *Epic*.* Loads, verifies and updates patient demographics.* Scans, loads and verifies insurance coverage.* Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.* Reviews all Alerts in *Epic* and refers patient to a PFC when necessary.* Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.* Provides patient with an estimated self-pay obligation when appropriate.* Performs cashiering functions online payment posting within Epic.* Processes payments and deposits by adhering to the systems Cash Handling Policy.* Completes daily closing report and balances their individual cash drawer at the end of each day.* Performs petty cash count in and out daily and records appropriately.* Assist patients with MyChart signup and activation.* Replies to MyChart messages in a timely manner, closing messages when complete.* Safeguards patient privacy and confidentiality per MHS policies.* Preps Routes daily for upcoming appointments for frontline registration.* Reviews daily work queues and corrects identified patient registration errors.* Utilizes Epic waitlists based on provider preference.* Reviews and updates no-shows and cancellations for the day**EDUCATION AND/OR EXPERIENCE*** High School diploma or equivalent preferred* Previous medical reception or reception experience preferred.**CERTIFICATION/LICENSURE**N/A **OTHER SKILLS AND ABILITIES*** Understands and demonstrates Critical Moments of Service techniques and standards* Ensures reception and lobby areas are well maintained and clean* May be required to work flexible hours and overtime during peak hours.* Preforms all other duties as assigned.* May be responsible for working in alternate locations* Basic knowledge of keyboard skills and medical terminology preferred.* Good interpersonal and written communication skills.* Basic knowledge of Epic preferred.**LEVEL OF SUPERVISION**Some independent judgment is required, but alternatives are limited by standard practices or procedures**SUPERVISES**N/A **PAY RANGE:**$16.89 - $25.33