Receptionist / Office Coordinator

JTC Group; Rapid City (SD); Hybrid; USD 36,000 - 48,000; Full time

Job summary

SouthDakota Trust Company seeks a Receptionist/Office Coordinator for our Rapid City office. You will be the first point of contact for visitors and callers, ensuring a welcoming environment and providing essential administrative support to the Private Client Services team.

Reporting to the Office Manager, you will handle scheduling, office operations, onboarding logistics, and coordination with vendors. Ideal candidates will have prior office administrative experience and strong communication

Qualifications

• Experience in office administration or reception is required.
• Excellent communication, both in person and via phone.
• Strong organizational and multitasking abilities.
• Proficiency with standard office software and equipment.

Responsibilities

• Serve as initial point of contact for all calls and visitors with prompt, friendly service.
• Answer, screen, route calls, and relay messages as needed.
• Greet clients and guests to maintain a welcoming office atmosphere.
• Manage scheduling and meeting room setups per guidelines.
• Monitor inventory, order office supplies, and coordinate catering as needed.
• Coordinate onboarding logistics for new employees (IT setup, etc.).
• Maintain office keys securely and coordinate access control.
• Liaise with vendors/building management for facility needs and maintenance.
• Support IT with troubleshooting and basic tech upkeep.
• Assist with event planning and staff gatherings.
• Prepare expense reports and track petty cash.

Skills

Communication skills

Interpersonal skills

Organizational skills

Office software

Teamwork

Tools

Microsoft Office

Job description

SouthDakota Trust Company is seeking a Receptionist/Office Coordinator for our RapidCity office. Reporting to the Office Manager, this role plays a key part insupporting the Private Client Services division by ensuring smooth,uninterrupted office operations and assisting the team across in day-to-daybusiness operations. As Receptionist/Office Coordinator, you will be the firstpoint of contact for visitors and callers, maintain a welcoming andprofessional atmosphere, and provide critical administrative assistance thatallows the team to focus on client service and their core responsibilities.

MAIN RESPONSIBILITIES AND DUTIES

• Serve as the initial point of contact for all incoming calls and visitors, consistently delivering prompt, friendly, and professional service in line with SDTC standards.
• Answer, screen, and route incoming phone calls, and take and relay accurate messages when required.
• Greet and welcome clients, intermediaries, vendors, and guests, fostering a welcoming environment for everyone entering our office.
• Manage scheduling and set up meeting rooms, including arranging necessary supplies and refreshments according to office guidelines.
• Monitor inventory and conduct regular stock checks for office supplies, kitchen, and catering needs; place orders as required following company policy.
• Prepare workstations and coordinate logistics for new employee onboarding, including computer and telephone setup.
• Maintain, track, and secure office keys, ensuring a reliable system for safekeeping and duplication.
• Communicate with vendors and building management regarding office or facility needs, supply orders, and maintenance requests.
• Report and monitor the status of office repairs or maintenance needs, such as HVAC, lighting, or cleaning services.
• Liaise with IT support for troubleshooting, tech upgrades, and ongoing maintenance.
• Assist with planning and organizing office events, celebrations, and staff gatherings.
• Support office health and safety protocols, including coordinating fire drills and maintaining first aid kits and health-related equipment.
• Prepare, submit, and track expense reports, payment disbursements, and reconcile petty cash as necessary.
• Draft and circulate internal announcements and communications at the direction of management.
• Provide administrative support to team leads and management, including photocopying, filing, document binding, and file creation.
• Address general office management matters as they arise.
• Coordinate incoming and outgoing mail and courier services, including sorting, scanning, distribution, and maintaining courier logs.
• Oversee office archiving and filing processes, maintaining accurate records with management and external vendors.
• Support team leads and management with ad hoc project work as needed.
• Take on other responsibilities and tasks as assigned by the Office Head or Senior Management.
• Follow CPD (Continuing Professional Development) requirements as per qualification level and JTC policy.
• Uphold SDTC/JTC’s core values and guiding principles in all workplace activities.

ESSENTIAL REQUIREMENTS

• In-office, on-site role at the Rapid City location.
• Previous experience in office administration or reception.
• Exceptional communication and interpersonal skills in person and by phone.
• Excellent organizational skills with ability to manage multiple tasks effectively.
• Proficiency with standard office software (e.g., Microsoft Office) and equipment.
• Demonstrated ability to work well both independently and as part of a team.

OUR COMMITMENT TO INCLUSION &WELLBEING

JTC is committed to fosteringa healthy, inclusive organization where all individuals feel welcome and feelable to participate in the workplace fully. We value different perspectives,backgrounds and lived experiences. This includes supporting employee wellbeingso that people feel equipped to thrive.

Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.

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