Receptionist/Office Coordinator

Homewise Inc.; Detroit (MI); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Homewise Inc. in Albuquerque, NM, is seeking a friendly Receptionist to be the first point of contact for clients and visitors. You will greet guests, answer phones, and guide people to the right Homewise teams with warmth and professionalism.

In this role, you’ll manage basic office tasks, verify information, log payments, and support training events. The ideal candidate has at least three years of reception experience, bilingual English/Spanish, and strong organizational skills.

Formación

• A high school diploma or equivalent.
• 3+ years of reception or office experience.
• Bilingual English/Spanish is a must.
• Warm, professional communication in person and by phone, and a talent for listening and anticipating what people need.
• A customer-first mindset: you respond quickly and go beyond what people expect.
• Strong organization and time management, with the ability to juggle several tasks and shifting priorities.
• Independence and good judgment: you work well with little supervision and solve problems practically.
• Proficiency with Microsoft Office (Excel, SharePoint, Outlook) and strong computer and typing skills.
• Availability Monday through Friday and Saturday's during the financial fitness classes.
• Ability to travel between Albuquerque and Santa Fe as needed.
• Able to occasionally lift 20 lbs.

Responsabilidades

• Greet clients and direct them to the right Homewise team, in person and by phone.
• Look up basic customer information, scan documents, and log payments and fees accurately.
• Keep the office welcoming: maintain lobby, stock supplies, and manage mail and files.
• Register customers for Homewise training classes and handle reminders for classes.
• Collaborate across teams using STARS, Outlook to research and deliver great service.

Conocimientos

Bilingual EN/ES

Microsoft Office

Communication skills

Customer service

Educación

High school diploma

Herramientas

Excel

SharePoint

Outlook

Descripción del empleo

Description

Why Homewise

We’re out to make New Mexico, and the world, a better place. We do it by helping people get ahead in life through homeownership, so families can build wealth and equity that lasts for generations. We’re entrepreneurial, fast-moving and deeply rooted in our communities, and we find ways to get to “yes.”

We make homeownership possible for people who may not feel ready yet, and we don’t leave anyone to figure it out alone. We meet people where they are and guide them, step by step, toward a home and the long-term financial security that comes with it.

The role

For many of our clients, you’re the first person they meet. As our Albuquerque Receptionist, you’ll greet them with warmth, answer their questions and help them feel confident they’ve come to the right place. You’ll also keep our office running smoothly for the teams who help clients every day.

What you’ll do

• Welcome every client. Greet visitors, answer phones, give directions and resolve routine questions quickly and professionally. Guide people to the right Homewise team, in person and by phone.
• Support clients behind the scenes. Look up basic customer information, scan documents, and collect and log client payments and fees accurately.
• Keep the office running. Maintain a neat, welcoming lobby with water, coffee and supplies stocked. Track office inventory, keep activity logs and files up to date, and sort and distribute mail and the general mailbox email.
• Support our homebuyer classes. Register customers for Homewise training classes and make reminder calls so they show up ready. Assist with the monthly Saturday class set up and break down.
• Be a connector across teams. Work closely with Home Purchase, Loan Servicing, Marketing and other teams, share general information with clients and staff, and back up our Home Purchase Advisors and Technology teams when needed. Use STARS, Outlook and other tools to create presentations, do research and deliver great service.

What you bring

• A high school diploma or equivalent
• 3+ years of reception or office experience
• Bilingual English/Spanish is a must
• Warm, professional communication in person and by phone, and a talent for listening and anticipating what people need
• A customer-first mindset: you respond quickly and go beyond what people expect
• Strong organization and time management, with the ability to juggle several tasks and shifting priorities
• Independence and good judgment: you work well with little supervision and solve problems practically
• Proficiency with Microsoft Office (Excel, SharePoint, Outlook) and strong computer and typing skills
• Comfort handling checks, with close attention to detailAvailability Monday through Friday and Saturday's during the financial fitness classes
• Ability to travel between Albuquerque and Santa Fe as needed
• Able to occasionally lift 20 lbs. (packages, supplies, and room set up)

Why you’ll love it here

Meaningful mission. Great people. You’ll be the friendly face that helps New Mexico families take their first steps toward owning a home.

More details about the role, schedule and benefits will come later in the hiring process.

Homewise is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.