Receptionist, Multi-Specialty – Full-Time, Days

UCM; Illinois; On-site; USD 22,000 - 30,000; Full time

Job summary

UChicago Medicine River East is seeking a friendly Receptionist to join the Multi-Specialty team in Streeterville. This 100% onsite role supports front desk operations, including answering calls, scheduling procedures, and maintaining patient records.

Based in the greater Chicagoland area, you will greet patients and visitors, collect payments and insurance information, and ensure confidentiality in a fast-paced outpatient setting.

Qualifications

• High school diploma or equivalent.
• Minimum of two years’ experience in a medical office or hospital setting.
• Familiarity with database entry and applications.
• Excellent interpersonal skills and teamwork.
• Strong ability to communicate and prioritize tasks.

Responsibilities

• Answer and screen telephone calls in a courteous manner and record messages for physicians and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Obtain accurate information from patients, ensure all registration forms are complete and collect patient and insurance payments.
• Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
• Welcomes and greets patients and visitors, assisting and directing appropriately while maintaining patient confidentiality.
• Fulfills organizational responsibilities as assigned, including respecting/promoting patient rights and responding to emergencies.
• Performs other duties assigned.

Skills

Interpersonal communication

Teamwork

Verbal communication

Prioritization

Discretion

Education

High school diploma or equivalent

Tools

Database entry systems

PC literacy

Job description

Be a part of a world-class academic healthcare system, UChicago Medicine Medical Group, as a Receptionist at our River East clinic. Here you will work alongside our Multi-Specialty team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Located in Chicago’s Streeterville neighborhood, UChicago Medicine River East is a state-of-the-art outpatient center featuring a wide range of care services. In addition to those listed below, we offer infusion therapy, lab services, and radiology services, including CT, MRI, mammography, X-ray, DEXA scan and ultrasound.

The Receptionist, UCM Care Network, performs day-to-day administrative and general office duties including but not limited to scheduling appointments, answering telephones, and maintaining records and accounts.

Essential Job Functions

• Answer and screens telephone calls in a courteous manner and record messages for physicians and other personnel
• Schedule patient appointments and procedures according to established policies and procedures.
• Obtain accurate information from patients, ensure all registration forms are complete and collect patient and insurance payments
• Copy patient information and forward to requesting party after receiving appropriate consent to release medical records
• Welcomes and greets patients and visitors, assisting and directing appropriately while maintaining patient confidentiality
• Fulfills organizational responsibilities as assigned, including respecting/promoting patient rights, responding appropriately to emergency codes, sharing problems relating to patients and/or staff with immediate supervisor
• Performs other duties assigned

Required Qualifications

• High school diploma or equivalent
• Minimum of two years’ experience in a medical office or hospital setting
• Familiarity with database entry and applications
• Excellent interpersonal skills and demonstrated ability to work cooperatively in a team environment
• Considerable skill in communicating verbally, in determining priorities and in organizing work
• General working knowledge of PC
• Considerable skill in handling sensitive public contacts with discretion, tact and courtesy when dealing with patients, coworkers and physicians.

Preferred Qualifications

• Computerized appointment scheduling experience

Position Details

• Job Type/FTE: Full-Time 1.0 FTE
• Shift: Days – 9 am – 5:30 pm
• Work Location: Onsite – River East
• Unit/Department: Multi-Specialty
• CBA Code: Non-Union