Receptionist/Mail Clerk - Bilingual Spanish

Sweet James LLP; Roswell (GA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSA or HSA option

401(k) with 2% match

Paid time off

Paid holidays

Mentorship & career development

Job summary

Sweet James Accident Attorneys is seeking an organized, front office receptionist for our on-site fast-paced office. The role requires handling client communications via phone, email, and in-person, and directing them to the appropriate departments. You will manage mail, documents, and CRM updates while supporting HR and the legal team.

A positive attitude and data-entry accuracy are essential. The position offers a structured environment with opportunities for growth and advancement within a

Qualifications

• Associate degree or higher is required.
• Spanish proficiency is required.
• Customer service experience is required.
• Data-entry and typing skills are required.
• Strong written and verbal communication skills are required.
• Able to work quickly and accurately in a fast-paced environment.

Responsibilities

• Answer calls, emails, and in-person inquiries and direct them to the right person.
• Receive and sort mail; prepare outgoing packages and mail.
• Collect and organize documents, including sensitive information.
• Perform filing, faxing, scanning, copying, and data entry tasks.
• Keep reception, conference rooms, and kitchen tidy at all times.
• Provide general administrative support as needed to meet business needs.
• Assist legal team with demand packages and case resolution.
• Monitor cases; manage case statuses in the CRM system.
• Support HR department when required.

Skills

Spanish proficiency

Customer service

Data-entry

Typing

Written & verbal communication

Attention to detail

Ability to work under pressure

Education

Associate degree or higher

Job description

Sweet James Accident Attorneys is a rapidly growing, AI-powered personal injury firm based in Orange County, CA. In less than a decade, we've built a nationally recognized brand and a proprietary AI and automation stack that make us one of the largest and most efficient providers of legal services in the country. Our growth runs on a culture of excellence, compassion, and results: Our team is committed to exceptional client experience and to supporting one another in a fast-paced, collaborative environment. We invest in our people, encourage professional growth, and provide meaningful opportunities to build rewarding careers while making a real impact in our clients' lives.

Pay Scale: $20.00-$23.00 per hour (base pay) Work arrangement: On-site, Monday to Friday

The Role

We are a growing, fast-paced law firm looking for an organized, outgoing, and hard-working front office receptionist. We're seeking a long-term team member who wants a home to grow and is ready to roll up their sleeves.

Responsibilities

• Communicating with clients via phone, email, and in-person, and directing callers or in-person guests to the appropriate person or department.
• Receive, sort and distribute mail and prepare and process outgoing packages and mail.
• Collect and organize documents including sensitive personal information.
• Perform filing, faxing, scanning, copying, and data entry projects.
• Assure that the reception area, conference rooms, and kitchen area are kept neat and tidy at all times.
• General administrative duties as required to meet business needs.
• Assist the legal team in preparing demand packages and in resolving and closing client cases.
• Monitor and prioritize cases as statutes of limitations are approaching.
• Manage case status updates and document all information in CRM.
• Support the HR department when needed.

Qualifications

• Associate degree or higher.
• At least one year of relevant experience.
• Spanish proficient.
• A solid work ethic and a positive attitude.
• Ability to work well under pressure while maintaining a good sense of humor.
• Strong customer service experience and excellent attention to detail.
• Data-entry experience and typing skills.
• Ability to perform repetitive tasks quickly and accurately.
• Excellent written and verbal communication skills.
• Must be comfortable working in a fast-paced environment.

Benefits

• Benefits package: medical, dental, vision, and life insurance
• FSA or HSA option, depending on the selected medical plan
• 401(k) with 2% match after 90 days
• Paid time off (PTO) policy and paid holidays
• Ongoing mentorship, leadership support, and professional development and career advancement opportunities

At Sweet James, we don't just offer jobs - we build careers. If you're ready to join a firm that values excellence with an unwavering passion for life changing results, we'd love to hear from you.

Sweet James is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

We will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act and applicable local law.

Stay safe: We will never ask for payment or banking information during the hiring process.

Questions? Contact [e-mail]