Client Response Specialist

Sweet James, LLP; Newport Beach (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Base pay with bonuses

Medical, dental, and vision insurance

Paid holidays and PTO

401(k) with 2% match after 90 days

Growth opportunities

Job summary

Sweet James Accident Attorneys in Phoenix is seeking a sales-driven, on-site team member to greet accident victims, qualify cases, and guide clients toward retaining the firm. The role requires empathy, strong communication, and the ability to perform under pressure in a fast-paced environment.

You must be available for weekend rotation and occasional after-hours shifts, with a base pay and performance-based bonuses.

Qualifications

• Solid work ethic and positive attitude
• Experience in customer service, sales or related fields would be a plus
• Excellent written and verbal communication skills
• Availability to work after hours and occasional weekends

Responsibilities

• Be the first point of contact for accident victims calling Sweet James.
• Listen with empathy and urgency, reassuring clients in moments of pain and confusion.
• Explain services and help clients sign with the firm.
• Qualify potential cases quickly and accurately to ensure alignment with results.
• Drive performance while maintaining high standards of care.
• Lead conversations, overcome objections, and close retainers.
• Balance compassion with persistence in interactions.
• Collaborate with legal and client service teams for smooth case handoffs

Skills

Sales experience

Emotional intelligence

Communication skills

Pressure handling

Self-starter

Goal oriented

Job description

Sweet James Accident Attorneys is a rapidly growing, AI-powered personal injury firm based in Orange County, CA. In less than a decade, we've built a nationally recognized brand and a proprietary AI and automation stack that make us one of the largest and most efficient providers of legal services in the country. Our growth runs on a culture of excellence, compassion, and results: Our team is committed to exceptional client experience and to supporting one another in a fast-paced, collaborative environment. We invest in our people, encourage professional growth, and provide meaningful opportunities to build rewarding careers while making a real impact in our clients' lives.

Work Schedule:

Your work hours will encompass varying shift options, full time and on-site with our Phoenix office. You must be available to work weekends [on rotation] and potential holidays. Schedules are set in advance, but may range from start times as early as 7am to as late as 11am.

What You’ll Do:

• Be the first point of contact for accident victims calling Sweet James.
• Listen with empathy and urgency, reassuring clients in moments of pain and confusion.
• Confidently explain our services and help clients take the step of signing with our firm.
• Qualify potential cases quickly and accurately, ensuring we’re aligned to deliver results.
• Drive performance while maintaining the highest standards of care.
• Take initiative in every interaction, leading conversations, overcoming objections, and closing retainers.
• Operate with both empathy and command, balancing compassion with persistence.
• Collaborate with legal and client service teams to ensure smooth case handoffs.

What We’re Looking For:

• Strong sales background with a proven track record of meeting and exceeding goals.
• Competitive, ambitious, and results-driven personality.
• High level of emotional intelligence with the ability to show genuine empathy.
• Exceptional communication and active listening skills.
• Ability to perform under pressure and thrive in a fast-paced environment.
• Self-starter who takes initiative and leads conversations with confidence.
• Goal-oriented mindset with the discipline to execute consistently.

Why Join Sweet James:

• Be part of one of the nation’s top personal injury law firms.
• Work in a role where what you do changes lives.
• Competitive pay with performance incentives.
• Opportunity for growth and advancement.
• A culture that values both performance and compassion.

Qualifications:

• A solid work ethic and positive attitude
• Ability to work well under pressure while maintaining a positive attitude
• Previous experience in customer service, sales or other related fields
• Excellent written and verbal communication skills
• Must be available to work after hours and occasional weekends

What We Offer

• This position is sales-driven and performance-based. It offers a base rate with the potential to earn additional income through bonuses.
• Full benefits package including medical, dental, and vision insurance
• Paid holidays and PTO
• 401(k) with 2% match after 90-days
• A collaborative, mission-driven team environment with growth opportunities

If you're ready to be part of a purpose-driven team and help clients when they need it most, —we can’t wait to connect with you!

We are looking for stable long-term team members who are looking for a home to grow and aren’t afraid of putting in hard work.

Sweet James is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

We will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act and applicable local law.

Stay safe: We will never ask for payment or banking information during the hiring process.