Receptionist Lead

PetVet Care Centers, LLC; Mississippi; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary organization is seeking a Receptionist Lead for their Mountain View Veterinary Hospital. This position is responsible for supervising customer service representatives, ensuring a high standard of client care, and managing the reception and lobby area. Ideal candidates will possess strong leadership and communication skills, as well as experience in client service management.

Qualifications

• Experience in a lead or supervisory role, preferably in a veterinary setting.
• Strong communication skills and ability to manage a team effectively.

Responsibilities

• Oversee and manage CSR schedules and training.
• Ensure cleanliness and efficiency of the reception area.
• Communicate with medical staff and resolve HR issues as necessary.

Job description

Title: Receptionist Lead

Reports to: Hospital Manager

Department: Reception

Location: Mountain View Veterinary Hospital 00273

Position Overview: The Receptionist Lead is the direct superior to CSRs and reports directly to the Hospital Manager. They are responsible for the reception and lobby area including: cleanliness, supplies, client care standards, CSR employees, and communication with rest of the hospital regarding their area.

Essential Functions:

• Create employee schedules for CSRs at least 2 weeks in advance
• Implement and oversee training for new CSR hires
  • Work with training lesion make training schedules and monitor progress of training for new CSR hires
• Check in with CSRs to discuss work ethic, progress, performance, and attendance
• Keep inventory lead up to date on needs of lobby and reception area
• Mediate HR related issues with employees before involving HM for disciplinary action
• Set and reinforce standards for CSRs with professionalism, attendance, protocols, and level of care given to clients.
• Work with HM to create and edit protocols to maintain highest level of care and efficiency
• Communicate needs and feedback to and from medical staff on behalf of CSRs
• Complete end of month and year reporting
  • Including going through “ready to go” prescriptions
• Attend lead, staff, and occasionally doctor meetings as representative of client services

Pay Range

$20—$24 USD

PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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