Receptionist - Jamestown

First Community Credit Union; Jamestown (ND); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

11 paid federal holidays

401k match

Medical, dental, and vision (fullypaid

Work-life balance

Job summary

First Community Credit Union in Jamestown, ND seeks a friendly front desk associate to greet members and assist with everyday banking needs.

You will provide outstanding personal service, manage inquiries, and maintain a welcoming lobby. Strong communication and organization help you thrive in a fast-paced credit union environment committed to member growth and community service.

Qualifications

• High school diploma or GED.
• 6 months of customer service experience.
• Preferred experience with a multi-telephone system.
• Competitive team player with a positive attitude.
• Ability to communicate clearly, both written and verbal.
• Detail-oriented and able to work in a fast-paced member service environment.

Responsibilities

• Arrive each day full of energy and ready to provide unsurpassed customer service to our members while maintaining our tradition of community trust.
• Cheerfully and professionally greet members in person, on the telephone, or by email and develop relationships to serve their financial needs.
• Maintain a professional, organized lobby environment, including signage upkeep.
• Proficiency in updating and managing member account information with accuracy and timely follow up.
• Provide engaging, personal service and find real solutions to members' financial needs; you take pride in being the face of FCCU.

Skills

Customer service

Verbal communication

Written communication

Detail oriented

Phone system

Team player

Adaptability

Education

HS diploma

Job description

About FCCU

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.

As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.

Core Values-

• Community-Our Communities define who we are "People Helping People."
• Integrity-We will live and work with uncompromised integrity.
• Passion-We will display passion in our work and service to our membership.
• Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

Job Responsibilities

Our goal is to meet our members' financial needs with extraordinary personal service. This passion for quality and people-focused care is also evident in how we treat our employees.

• Arrive each day full of energy and ready to provide unsurpassed customer service to our members while maintaining our tradition of community trust.
• Cheerfully and in a professional manner, you greet them in person, on the telephone, or by email and enjoy developing and nurturing relationships as you serve their financial needs.
• Ability to maintain a professional, organized, and welcoming front-office or lobby environment, including upkeep of signage.
• Proficiency in updating and managing member or customer account information within computer systems, with strong attention to accuracy and timely follow up.
• You provide engaging, personal service to members and truly care about finding real solutions to their financial needs. You are goal-oriented and always learning and improving. You take pride in being the face of FCCU and projecting a positive image to our current and prospective members alike!

Qualifications

• High school diploma or GED
• 6 months of customer service experience
• Preferred experience with a multi-telephone system.
• Competitive team player, with a positive attitude willing to learn and adapt to change
• Ability to communication, both written and verbal
• Detail-oriented and able to work in a fast-paced member service environment

Benefits

• We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

Work Schedule

Monday-Friday 8am-5pm

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)