Receptionist

First Community Credit Union; Jamestown (ND); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

11 paid federal holidays

401k match

Fully paid medical, dental and vision

Work-life balance support

Job summary

First Community Credit Union is seeking a customer service oriented professional to greet members and help with financial needs. You will provide personal, energetic service in person, over the phone, and by email while maintaining a welcoming front-office environment and accurate records.

You will be the face of FCCU, building relationships, following up on inquiries, and supporting members with professionalism and care in a fast-paced, community-focused setting.

Qualifications

• High school diploma or GED.
• 6 months of customer service experience.
• Preferred experience with a multi-telephone system.
• Competitive team player with a positive attitude and adaptability.

Responsibilities

• Arrive with energy and provide unsurpassed customer service to members while upholding the community trust.
• Greet members in person, by phone, or by email and nurture relationships to meet financial needs.
• Maintain a professional, organized front-office environment and signage.
• Update and manage member information in computer systems with accuracy and follow-up.
• Be the face of FCCU, providing engaging, personal service and real solutions.

Skills

Customer service

Communication skills

Attention to detail

Professional demeanor

Education

High school diploma or GED

Tools

Multi-telephone system

Job description

About FCCU

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.

As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.

Core Values-

• Community-Our Communities define who we are "People Helping People."
• Integrity-We will live and work with uncompromised integrity.
• Passion-We will display passion in our work and service to our membership.
• Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

Job Responsibilities

Our goal is to meet our members' financial needs with extraordinary personal service. This passion for quality and people-focused care is also evident in how we treat our employees.

• Arrive each day full of energy and ready to provide unsurpassed customer service to our members while maintaining our tradition of community trust.
• Cheerfully and in a professional manner, you greet them in person, on the telephone, or by email and enjoy developing and nurturing relationships as you serve their financial needs.
• Ability to maintain a professional, organized, and welcoming front-office or lobby environment, including upkeep of signage.
• Proficiency in updating and managing member or customer account information within computer systems, with strong attention to accuracy and timely follow up.
• You provide engaging, personal service to members and truly care about finding real solutions to their financial needs. You are goal-oriented and always learning and improving. You take pride in being the face of FCCU and projecting a positive image to our current and prospective members alike!

Qualifications

• High school diploma or GED
• 6 months of customer service experience
• Preferred experience with a multi-telephone system.
• Competitive team player, with a positive attitude willing to learn and adapt to change
• Ability to communication, both written and verbal
• Detail-oriented and able to work in a fast-paced member service environment

Benefits

• We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

Work Schedule

Monday-Friday 8am-5pm

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)