Receptionist- Inpatient Program

Helio Health, Inc; City of Rochester (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Sign-On incentive up to 1500 USD

Health insurance including dental and

Vision coverage

Paid vacation and sick leave

Floating holidays

401(k) plan with up to 5% companymatch

Short-term disability insurance

Life insurance

Employee Assistance Program (EAP)

Job summary

Helio Health, Inc. is seeking a Receptionist for our Rochester Inpatient Program. The role provides professional customer service to clients and staff, with a day or evening shift and full-time hours.

The position offers a pay rate of $16.50 to $18.00 per hour and eligibility for a sign-on incentive up to $1,500 as part of Helio Health’s benefits package. Responsibilities include handling calls, directing visitors, mail distribution, supplies management, and clerical tasks.

Qualifications

• High School Graduate/Equivalency.
• One year of administrative/clerical experience.
• Knowledge of office procedures and clerical skills.
• Ability to perform duties independently.
• Strong computer skills including Microsoft Office.
• Excellent customer service skills.
• Able to work in a dynamic, fast-paced environment.
• Excellent verbal and written communication skills.
• Bilingual Spanish/English encouraged.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Greet and direct visitors to the program.
• Handle mail distribution and supply requisition.
• Coordinate pickup/delivery of express mail (FedEx/UPS).
• Order, receive, stock and distribute office supplies.
• Assist with clerical duties (photocopying, faxing, filing).
• Support counseling-related tasks (intake, orientation, referrals, crisis response, education, case management, record keeping).
• Represent the agency in the community and participate in committees.

Skills

Customer service

Microsoft Office

Verbal and written communication

Team collaboration

Independent worker

Education

High School Diploma or GED

Tools

Microsoft Office Applications

Job description

Overview

Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. To support the mission of Helio Health, the Receptionist will provide professional customer service and assistance to our clients and staff. The Receptionist will work on a Full-Time basis at our Rochester Inpatient Program.

The schedule will be the day or evening shift.

Pay Rate:$16.50- $18.00 per hour.

In addition to Helio Health’s comprehensive benefits package, this position is eligible for aSign-On incentive up to$1,500!

Responsibilities

• The Receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, and requisition of supplies as well as additional clerical duties.


• Answers telephones and directs the caller to the appropriate staff member.


• Complete helplines as available and necessary.


• Greets and directs visitors to the program.


• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information. Receives, sorts and forwards incoming mail.


• Maintains and routes publications.


• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).


• Assists in the ordering, receiving, stocking and distribution of office supplies.


• Assists with other related clerical duties such as photocopying, faxing, filing and collating.


• Assists with the following counseling responsibilities: screening, intake, orientation, referral, counseling, crisis response, patient education, case management, reporting and record keeping, and consultation with other professionals.


• Participates in program administrative and clinical committees as assigned.


• Represents the agency to the community.


• Performs quality assurance activities.


• Displays knowledge of addiction/recovery and/or behavioral health self-help group processes and principles of counseling.

Qualifications

• High School Graduate/Equivalency


• One year of administrative/clerical experience.


• Knowledge of office procedure and clerical skills.


• Ability to perform duties independently.


• Must demonstrate the ability to work effectively with staff, clients and the professional community.


• Must have strong computer skills including proficiency with Microsoft Office Applications.


• Must demonstrate excellent customer service skills.


• Must be able to work in a dynamic, fast paced work environment.


• Must have excellent verbal and written communication skills.


• Ability to ask for advice and assistance when needed.


• We strongly encourage bilingual candidates who are fluent in both Spanish and English to apply. Your language skills will be a valuable asset in serving our diverse community and enhancing our team's capabilities.

Our Comprehensive Employee Benefits Package Includes:

• Health insurance including dental and vision for employees and families.


• Paid Vacation and Sick leave - No Waiting Period for accruals.


• Paid holidays, including a floating birthday holiday.


• 401(k) plan with up to 5% company match.


• Company paid short-term disability insurance.


• Company sponsored life insurance.


• Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.