Receptionist Guest Services Team Member

Dog Star Ranch; Muskegon (MI); On-site; USD 18,000 - 23,000; Part time

Job summary

Dog Star Ranch is seeking a friendly Receptionist to join the Guest Services team. You will greet clients and their dogs, manage front desk tasks, and assist with bookings and payments in a welcoming environment.

The role is part-time with potential to become full-time, working a Wednesday–Saturday schedule. Starting pay is $15/hour, with opportunities to grow as the business expands while maintaining a dog-friendly atmosphere.

Qualifications

• High school diploma or GED preferred.
• Previous customer service experience preferred.
• Comfortable around dogs and clients.

Responsibilities

• Greet clients and dogs warmly upon arrival.
• Answer phones promptly and professionally.
• Schedule reservations for daycare, boarding, grooming, and services.
• Check pets in and out accurately.
• Confirm client info, care instructions, vaccination records, and service details.
• Process invoices, payments, and retail purchases.
• Give facility tours to potential new clients.
• Explain services, policies, and procedures clearly.
• Help clients choose services or add-ons that benefit their pets.
• Communicate with team about arrivals, departures, and special instructions.
• Keep front desk, lobby, and retail area clean and organized.
• Assist with administrative tasks, reminders, and client follow-up.
• Handle client concerns calmly with management support when needed.

Skills

Customer service

Communication

Punctuality

Organization

Tech savvy

Team player

Dog-friendly

Education

High school diploma or GED

Tools

Scheduling software

Payment processing

Job description

Dog Star Ranch is hiring a friendly, dependable Receptionist to join our Guest Services team.

Our front desk is the first and last impression for our clients and their dogs, so we’re looking for someone who enjoys people, loves pets, stays organized, and can keep a busy lobby running smoothly.

Starting pay: $15/hour

Position type: Part-time with potential to become Full-time

Schedule: Wednesday - Saturday

What you’ll do

As a Receptionist, you’ll help create a welcoming, professional experience for every client and pet who comes through our doors. Responsibilities include:

• Greeting clients and dogs warmly when they arrive
• Answering phones promptly and professionally
• Scheduling reservations for daycare, boarding, grooming, and other services
• Checking pets in and out accurately
• Confirming client information, pet care instructions, vaccination records, and service details
• Processing invoices, payments, and retail purchases
• Giving facility tours to potential new clients
• Explaining services, policies, and procedures in a clear and friendly way
• Helping clients choose services or add-ons that benefit their pets
• Communicating with team members about arrivals, departures, special instructions, and client needs
• Keeping the front desk, lobby, and retail area clean, stocked, and organized
• Assisting with administrative tasks, forms, reminders, and client follow-up
• Handling client concerns calmly and professionally, with management support when needed

Who we’re looking for

The ideal candidate is:

• Friendly, positive, and professional
• Comfortable talking with clients in person and on the phone
• Dependable and punctual
• Organized and detail-oriented
• Comfortable using computers, phones, scheduling systems, and payment tools
• A clear written and verbal communicator
• Calm under pressure
• A team player who’s willing to jump in where needed
• Comfortable around dogs of all sizes and energy levels

Preferred qualifications

• High school diploma or GED preferred
• Previous customer service experience preferred
• Experience processing payments or handling reservations is a plus
• Pet care, boarding, daycare, grooming, or veterinary experience is helpful but not required
• Must be willing to learn our services, safety standards, and client communication procedures

Physical requirements

This role may include standing, walking, typing, phone work, cleaning tasks, bending, and occasionally lifting or carrying items as needed. Like every role in pet care, keeping the facility clean and safe is part of the job.

Why join Dog Star Ranch?

You’ll be part of a team that cares deeply about dogs, clients, safety, and great service. This is a great fit for someone who loves pets but also enjoys people, organization, and being at the center of daily operations.