Receptionist FulltimeParttime

The Park Lane; Monterey (CA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health, dental, vision

401K

Paid vacation

Job summary

The Park Lane in Monterey, CA is seeking a Receptionist (full-time/part-time) to warmly greet residents and visitors and handle incoming requests. You’ll be the first point of contact, ensuring a smooth, welcoming experience in our senior living community.

This role requires English proficiency, excellent communication, multitasking, and a patient, friendly demeanor. You’ll coordinate with residents and families, arrange transportation and events, and help protect the community through basic

Qualifications

• Experience as concierge or in customer service.
• English proficiency; multilingual a plus.
• Strong communication and patience.
• High school diploma required; relevant degree a plus.

Responsibilities

• Welcome residents and families at entry.
• Be the reference point for requests and provide information.
• Understand needs and offer personalized solutions.
• Know local venues to suggest suitable options.
• Arrange events, transportation, and excursions.
• Answer phones, take reservations, messages.
• Respond to complaints with effective solutions.

Skills

Concierge experience

Customer service

English fluency

Communication skills

Multitasking

Time management

Patience

Education

High school diploma

Job description

We're looking for a Receptionist (Full-time/Part-time) to join the team!

You will be the first to meet our residents, so the first impression of our senior living community depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You will be responsible to protect the community and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Responsibilities:

• Welcome residents and families upon entrance.
• Act as the point of reference for residents and families who need assistance or information and attend to their wishes and requirements.
• Understand residents and family’s needs and provide them with personalized solutions.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for our residents and families.
• Arrange events, excursions, transportation, etc. upon request from residents and families.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution for residents and families.

Skills:

• Proven experience as a concierge; experience in customer service or relevant role is an advantage.
• Proficiency in English; multilingual is strongly preferred.
• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability in multitasking and time-management.
• Aptitude in resolving issues with a customer-focused orientation.
• A high school diploma; degree in a relevant field will be a plus.

Work Schedule:

Full-time

• Tuesday - Saturday
• 2:00pm - 10:00pm

Part-time

• Sunday - Monday
• 2:00pm - 10:00pm

Why join us?

We offer a comprehensive full-time employee benefits package that includes, but is not limited to:

• Health, Dental, Vision, 401K
• Paid vacation, holidays, and sick leave
• A positive working environment
• Growth Potential

EEOC Statement:

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.