Concierge OnCall

Serra Highlands Senior Living; Daly City (CA); On-site; USD 23,000 - 25,000; Part time

Job summary

Serra Highlands Senior Living is seeking an on-call Concierge to warmly welcome residents and families, handle requests, and provide helpful information. You will be the first contact and help create a positive impression, while ensuring a safe, pleasant environment for our community.

This on-site role requires clear English, excellent communication, patience, and the ability to multitask. Compensation is hourly ($17.92–$18.42), with on-call scheduling and opportunities to grow with experience.

Qualifications

• High school diploma required; a degree in a relevant field is a plus.
• Strong English skills; multilingual is a plus.
• Excellent communication and customer-service orientation.
• Able to multitask and manage time effectively.
• Friendly, trustworthy, and patient demeanor.

Responsibilities

• Welcome residents and families upon entrance.
• Serve as the point of reference for assistance and information and attend to needs.
• Understand residents' and families' needs and provide personalized solutions.
• Know the premises and local venues to offer suitable recommendations.
• Arrange events, excursions, transportation, and related requests.
• Answer phones, take reservations, and distribute messages.
• Respond to complaints and find appropriate solutions.

Skills

Proven experience as a concierge

Proficiency in English

Excellent communication skills

Multitasking

Time management

Customer-focused orientation

Polite and confident

Education

High school diploma

Job description

We're looking for a On-call Concierge to join our team!

You will be the first to meet our residents, so the first impression of our senior living community depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You will be responsible to protect the community and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Responsibilities

• Welcome residents and families upon entrance
• Act as the point of reference for residents and families who need assistance or information and attend to their wishes and requirements
• Understand residents and families needs and provide them with personalized solutions
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for our residents and families
• Arrange events, excursions, transportation, etc. upon request from residents and families
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution for residents and families

Skills

• Proven experience as a concierge; experience in customer service or relevant role is an advantage
• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• A high school diploma; degree in a relevant field will be a plus

Work Schedule

• On call

Hourly Rate

• $17.92 - $18.42 (Based on Experience)

EEOC Statement

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug‑free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.