Receptionist Full Time Evenings

University Hospitals; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals in Cleveland, OH seeks an Administrative Support professional to handle front-desk duties, patient assistance, and general clerical tasks. The role requires strong client service, communication, and organizational skills, with at least 1 year of experience as a secretary or receptionist.

Knowledge of Microsoft Office is essential, and responsibilities include PHI compliance and cross-department support.

Qualifications

• High School diploma or GED is required.
• Minimum 1 year of related experience as secretary or receptionist.
• Proficiency with PCs and Microsoft Office suite.

Responsibilities

• Answer telephone, screen and direct calls.
• Greet visitors and provide information at the main entrances.
• Assist patients, customers, vendors and employees with directions.
• Provide walking escort assistance as needed.
• Handle queries from the public.
• Perform general administrative and clerical tasks.
• Receive and sort deliveries.
• Safely maintain PHI and comply with UH policies.

Skills

Client service

Communication

Relationship building

Verbal communication

Problem solving

Microsoft Office

Education

High School Equivalent / GED

Tools

Microsoft Office

Job description

A Brief Overview

Incumbents in this position must exhibit competency in working with patients of various age groups to promote and facilitate guest relations through interactions with patients, visitors, physicians and employees, which demonstrates Mission, Vision and Values.

A Brief Overview

Incumbents in this position must exhibit competency in working with patients of various age groups to promote and facilitate guest relations through interactions with patients, visitors, physicians and employees, which demonstrates Mission, Vision and Values.

What You Will Do

• Answer telephone, screen and direct/relay calls.
• Provide organizational information to callers as needed.
• Greet persons entering organization in a friendly and helpful manner.
• Provide assistance and direction to patients, customers, vendors and employees at main entrances.
• Provide (walking) escort assistance to persons as needed.
• Handle queries from the public and customers.
• Perform general administrative and clerical support duties as needed.
• Receive and sort deliveries as needed.
• Provides age specific assistance/services to patients and families of toddlers through geriatrics as needed.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Primary Location

United States-Ohio-Cleveland

Work Locations

11100 Euclid Avenue

Job

Administrative Support

Organization

CMC_Operations

Schedule

Full-time

Employee Status

Regular

Job Type

Standard

Job Level

Entry Level

Job Posting

Oct 19, 2026, 4:00:00 AM

Education

• High School Equivalent / GED (Required)

Work Experience

• 1+ years related experience as secretary/ receptionist (Required)

Knowledge, Skills, & Abilities

• Able to stand and walk for extended periods of time. (Required proficiency)
• Detail-oriented and organized, with good problem solving ability. (Required proficiency)
• Notable client service, communication, and relationship building skills. (Required proficiency)
• Must have strong verbal communication skills. (Required proficiency)
• Able to maintain composure during stressful situations. (Required proficiency)
• Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e., printers, copy machine, FAX machine, etc.). (Required proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%