Surgical Liaison

University Hospitals; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals in Cleveland seeks a patient service representative to greet patients and visitors, provide information, and direct inquiries to the appropriate department. You will maintain a welcoming reception area, handle PHI securely, and assist callers by phone or in person.

The role requires at least 1 year in a patient care environment, a high school diploma or GED, and strong communication and computer skills. Efficiency and composure in a fast-paced setting are essential.

Qualifications

• High School diploma or GED required.
• 1+ years in a patient care environment required.
• PHI handling and HIPAA compliance knowledge preferred.

Responsibilities

• Greet patients and guests and provide information.
• Maintain reception desk and surrounding area.
• Deliver information via phone or direct contact.
• Use available resources and tools to assist callers.

Skills

Communication skills

Customer service

Reading comprehension

Telephone etiquette

Computer proficiency

Stress management

Education

High School / GED

Tools

Intercom system

Pager

Phone system

Copiers & Fax

Computer terminal

Job description

What You Will Do

• Must exhibit competency in working with patients of various age groups to demonstrate the mission, vision and values of UHCMC, as well as facilitate customer satisfaction through interactions with patients, guests, physicians and employees.
• Provide patient and hospital information to the community and other hospital personnel paying close attention the Health Insurance Portability and Accountability Act (HIPPA).
• Provide information via direct contact or by phone.
• Demonstrate knowledge and use of available resources and communication tools.
• Maintain awareness, organization, and control of reception desk and surrounding area.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

Work Experience

• 1+ years experience in a patient care environment. (Required) and
• Physician’s office or clinical area (Preferred) and
• Clinical/secretarial experience (Required) and
• Medical terminology (Preferred)

Knowledge, Skills, & Abilities

• Ability to complete tasks with minimal supervision (Required proficiency)
• Good oral and written communication skill (Required proficiency)
• Ability to cope with stressful situations and adjust to varying workloads (Required proficiency)
• Proficient use of computers, copiers, fax machines 30 WPM (Required proficiency)
• Excellent customer service skills (Required proficiency)
• Reading and comprehension competency (Required proficiency)
• Ability to complete tasks with minimal supervision (Required proficiency)
• Good oral and written communication skills (Required proficiency)
• Ability to cope with stressful situations and adjust to varying workloads (Required proficiency)
• Telephone (Required proficiency)
• Intercom system (Required proficiency)
• Pager (Required proficiency)
• Computer terminal (Required proficiency)

Licenses and Certifications

• Holder of current Ohio Limited Practice Permit (Required)

Physical Demands

• Standing Occasional
• Walking Occasional
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%