Sr Patient Access Representative, Genetics

University Hospitals; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

University Hospitals in Cleveland, OH is seeking a Sr. Patient Access Representative to be the first point of contact for patients and families. You will verify demographics, insurance, and payments, resolve scheduling questions, and support the care team to keep appointments on track.

This role emphasizes strong communication, accuracy, and confidentiality while enabling efficient EPIC workflows and patient service. It is a full-time position based in Ohio.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 2+ years of patient/customer service in a hospital, physician practice, or clinic.
• Strong communication and organizational skills.

Responsibilities

• Check patients in and out for medical visits.
• Answer phone inquiries and schedule appointments.
• Assist patients with enrolling and using MyChart.
• Enter, update and validate patient demographic, insurance & financial information to ensure accurate registration.
• Communicate information to other members of the medical care team.
• May contact insurance companies regarding coverage, preapprovals, billing and other issues.
• Collect patient payments for visit copays, coinsurance, deductibles and prior balances.
• Support EPIC workqueues, worklists and inbasket messages.
• Schedule referrals and follow-up visits.
• Accurately scan documents into EPIC.
• Participate in training and onboarding of PARs.
• May schedule advanced procedures and authorizations (MSO only).

Skills

Exceptional communication

Multitasking

Organizational skills

Problem-solving

Attention to detail

Compassion

Confidentiality

MyChart knowledge

Education

High School Diploma / GED

Associate's Degree (Preferred)

Tools

EPIC

MyChart

Job description

A Brief Overview

The Sr Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.

A Brief Overview

The Sr Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.

What You Will Do

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays , coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklists and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC.
• Participate in training and onboarding of PARs .
• May create the patient access staff schedule.
• May be cross-trained to function as a Provider Administrative Assistant (MSO only).
• May schedule advanced surgical procedures & complete procedural prior authorizations (MSO only).
• Regularly inventories and orders office supplies.
• May analyze department metrics and develops action plans to address them.

Additional Responsibilities

• Special Projects as assigned.
• Maintains a clean and organized work area.
• May be cross-trained to perform other duties as assigned.
• Actively participates in UH emergency preparedness.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Primary Location

United States-Ohio-Cleveland

Work Locations

11100 Euclid Avenue

Job

Administrative Support

Organization

Specialty_Care_UHMSO

Schedule

Full-time

Job Type

Standard

Job Level

Entry Level

Travel

Yes, 10 % of the Time

Remote Work

No

Job Posting

Sep 3, 2026, 2:17:09 PM

Education

• High School Equivalent / GED (Required)
• Associate's Degree (Preferred)

Work Experience

• 2+ years of patient/customer service in a hospital, physician practice of medical clinic (Required)

Knowledge, Skills, & Abilities

• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to multitask and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology. (Required proficiency)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) (Preferred)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%