Receptionist - Full Time

IHA; Waterloo (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne Health System in Waterloo, IA is seeking a Clinic Receptionist to welcome patients and visitors, manage the front desk, and support smooth patient flow. You will schedule appointments, handle calls, verify insurance eligibility, and enter demographics in the EHR while maintaining confidentiality.

The role requires a high school diploma, BLS certification, training in Mandatory Reporter abuse, and strong English communication.

Qualifications

• High school diploma or equivalent is required.
• Basic Life Support (BLS) for Healthcare Provider certification or obtained within three months of hire.
• Proof of completion of Mandatory Reporter abuse training within three months of hire.
• Ability to read, write, and understand English and communicate effectively with patients and colleagues.
• Maintain confidentiality of patient information at all times.
• Demonstrate honesty, integrity, and caring aligned with MercyOne Health System values.

Responsibilities

• Greet and check in patients and ensure admitting processes are efficient and compliant.
• Answer phone calls and route them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information and collect copays and deductibles.
• Copy/scan documents into the electronic medical record.

Skills

Interpersonal skills

Customer service

Communication

Front desk operations

Multitasking

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Job description

Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Employment Type

Full time

Shift

Day Shift

Description

Job Title

Clinic Receptionist

Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

Full Time

40 hours/week

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.