Receptionist - Full Time

IHA; West Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

MercyOne Health System is seeking a Clinic Receptionist to greet patients and visitors, manage front desk duties, and support efficient patient flow. The role involves scheduling, handling calls, validating insurance, and entering demographics and insurance data in the electronic health record.

Responsibilities include collecting time-of-service payments, maintaining confidentiality, and ensuring compliance with clinic policies.

Qualifications

• High school diploma or equivalent.
• BLS for Healthcare Provider certified or obtained within three months.
• Mandatory Reporter abuse training within three months.
• Ability to read, write and understand English; effective communication with patients.
• Maintain confidentiality of patient information.
• Professional presence reflecting honesty, integrity, and caring.

Responsibilities

• Greet and check in patients; ensure admitting process is efficient and compliant with policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments per office guidelines.
• Obtain accurate patient and insurance information, collect copays and deductibles.
• Scan and copy patient-related materials into the EHR and other systems.

Skills

Front desk operations

Phone handling

Patient check-in

Verbal communication

Education

High school diploma

Tools

Electronic Health Record

Job description

Summary The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Employment Type Full time

Shift Day Shift

Description Job Title: Clinic Receptionist

Summary The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours Full Time 40 hours/week

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.