Receptionist - Full Time

Trinity Health; Clinton (IA); On-site; USD 29,000 - 38,000; Full time

Job summary

Trinity Health is seeking a Clinic Receptionist to warmly greet patients and visitors, manage front desk operations, and support smooth patient flow at our Clinton, IA clinic. The role emphasizes strong interpersonal skills and professional demeanor.

You will schedule appointments, answer calls, verify insurance eligibility, collect copays, and ensure accurate demographics in the EHR while upholding Trinity Health’s mission and values in daily practice.

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certified or obtained within three months of hire.
• Mandatory Reporter abuse training completed within three months of hire.
• Ability to read, write and understand English and communicate with patients and colleagues.
• Must maintain a high degree of confidentiality with patient information.
• Demonstrates Trinity Health Mission, Vision, and Values in daily work.

Responsibilities

• Greet patients, check in, and ensure admitting follows policies.
• Answer calls and direct to appropriate departments.
• Schedule appointments per office guidelines.
• Collect copays and deductibles as due at visit.
• Enter patient demographics and insurance information into the EHR and scan documents.

Skills

Interpersonal skills

English language proficiency

Confidentiality

Patient interaction

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Job Title:

Clinic Receptionist

Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

Job Duties:

• Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performspatient check-in at the time of visit and completes allstepsnecessary to ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

• High school diploma or equivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintaina high degree of confidentiality when dealing with patient information.
• Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.