Receptionist - Full Time

MercyOne; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne Health System seeks a Clinic Receptionist to greet patients, manage front desk duties, and support efficient patient flow. You will check in patients, schedule visits, collect copays, and ensure accurate demographics in the electronic health record.

The role emphasizes professionalism, confidentiality, and friendly patient interactions. Qualifications include a high school diploma, BLS certification within 3 months, and strong English communication skills.

Qualifications

• High school diploma or equivalent is required.
• BLS for Healthcare Provider certification or obtained within 3 months of hire.
• Ability to read/write English and communicate effectively with patients, visitors, and colleagues.

Responsibilities

• Greet patients and visitors and manage front desk responsibilities to maintain patient flow.
• Check-in patients and complete steps for admitting efficiently and in compliance with policies.
• Answer and route phone calls to appropriate staff.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collect copays and deductibles.
• Scan/copy patient access materials into the electronic medical record.

Skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Employment Type: Full time

Shift: Day Shift

Job Title: Clinic Receptionist

Description:

Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

40 hours/week

Job Duties:

• Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performspatient check-in at the time of visit and completes allstepsnecessary to ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

• High school diploma or equivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintaina high degree of confidentiality when dealing with patient information.
• Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.