Receptionist - Full-Time

The Alden Network; Rockford (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays

Paid Sick Time

Paid Time Off

Retirement / Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Job summary

The Alden Network in Rockford, IL is seeking two full-time Office Administrator positions to direct the Medical Records department and oversee day-to-day office operations.

Responsibilities include maintaining records, supervising staff, coordinating with residents and families, handling communications, and ensuring compliance with policies.

Qualifications

• High school education or equivalent; some college preferred.
• Must be knowledgeable of administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must be able to read, write and speak the English language in an understandable manner.
• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and general public.
• Must possess leadership and supervisor's ability and willingness to work harmoniously with other personnel.
• Must have patience, tact, a cheerful disposition, and enthusiasm.

Responsibilities

• Review the department's policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator.
• Follow established departmental policies and procedures, including appropriate dress code.
• Meet with the receptionist on a regularly scheduled basis to assist in identifying and correcting problem areas, and/or the improvement of service.
• Recruit, interview, and select personnel with the approval of the Administrator (if applicable).
• Schedule department work hours, personnel, work assignments, etc., to expedite work (if applicable).
• Complete performance evaluations timely (if applicable).
• Make daily rounds of reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable).
• Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual.
• Greet and direct all visitors to sign in.
• Type, file, copy materials and maintain all files, records equipment, and supply items as assigned.
• Prepare reports, assignments and correspondence as needed and directed by Administrator.
• Receive, sort, direct mail, and fax information.
• Send reports to appropriate agencies as required.
• Maintain cordial relationships with all residents, staff, public agencies, visitors, and callers.
• Perform other related duties as assigned.

Skills

Admin leadership

Communication skills

Typing & data entry

English literacy

Decision making

People skills

Team leadership

Customer service

Education

High school diploma or equivalent

Job description

2 positions

MON - FRI

8AM 4PM

MON-THURSDAY 8AM - 4PM

JOB SUMMARY:

• Responsible to direct the overall office operations. Directs, plans, coordinates, and administers the overall operation of the Medical Records department.

QUALIFICATIONS:

• High school education or equivalent; some college preferred.

• Must be knowledgeable of administrative practices, procedures, and guidelines.

• Accurate typing, filing and record keeping skills.

• Good communication skills.

• Must be able to read, write and speak the English language in an understandable manner.

• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.

• Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and general public.

• Must possess leadership and supervisor's ability and willingness to work harmoniously with other personnel.

• Must have patience, tact, a cheerful disposition, and enthusiasm.

PHYSICAL REQUIREMENTS:

• Must be able to move intermittently throughout the workday.

• Must be able to cope with the mental and emotional stress of the position.

• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.

• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, visitors, personnel, and support agencies.

• Must be in good general health and demonstrate emotional stability.

• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.

• May be required to lift and move equipment and supplies, etc., in excess of fifty (50) pounds throughout the workday.

• Must have a pleasant speaking voice.

• Is subject to exposure to infectious waste, diseases, conditions, etc., including exposure to the (HIV) AIDS and Hepatitis B viruses.

ESSENTIAL FUNCTIONS:

Review the department's policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator.

• Follow established departmental policies and procedures, including appropriate dress code.

• Meet with the receptionist on a regularly scheduled basis to assist in identifying and correcting problem areas, and/or the improvement of service.

• Recruit, interview, and select personnel with the approval of the Administrator (if applicable).

• Schedule department work hours, personnel, work assignments, etc., to expedite work (if applicable).

• Complete performance evaluations timely (if applicable).

• Make daily rounds of reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable).

• Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual.

• Greet and direct all visitors to sign in.

• Type, file, copy materials and maintain all files, records equipment, and supply items as assigned.

• Prepare reports, assignments and correspondence as needed and directed by Administrator.

• Receive, sort, direct mail, and fax information.

• Send reports to appropriate agencies as required.

• Maintain cordial relationships with all residents, staff, public agencies, visitors, and callers.

• Perform other related duties as assigned.

GENERAL BENEFITS:

• Paid Holidays

• Paid Sick Time

• Paid Time Off

• Retirement / Pension Plan

• Health Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance