Receptionist - AM/PM Weekends

The Alden Network; Long Grove (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Holidays

Paid Sick Time

Paid Time Off

Retirement / Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Job summary

The Alden Network is seeking an experienced administrator to direct the overall office operations of the Medical Records department. You will plan, coordinate and administer daily activities to ensure efficient service delivery.

You will supervise staff, review policies annually, and work with the Administrator to improve processes. Strong communication, leadership, and calm decision-making are essential for success in this role.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Knowledge of administrative practices, procedures and guidelines.
• Accurate typing, filing and record-keeping skills.
• Good communication skills required.
• Must read, write and speak English clearly.
• Ability to make independent decisions when needed; stay calm in emergencies.
• Ability to interact tactfully with residents, families, visitors and staff.
• Leadership and supervisory ability; work well with others.
• Must be patient, tactful, cheerful and enthusiastic.

Responsibilities

• Direct overall office operations for the Medical Records department.
• Lead, coordinate and administer department activities.
• Review policies and procedures for annual revisions and advise Administrator.
• Meet with Manager on Duty to identify and improve service areas.
• Complete performance evaluations when applicable.
• Oversee reception operations and ensure proper procedures are followed.
• Answer calls promptly, screen and relay messages.
• Greet visitors and manage sign-in.
• Maintain files, records, equipment and supplies.
• Prepare reports and correspondence as directed by the Administrator.
• Handle mail, faxes and information routing as required.
• Submit reports to appropriate agencies as needed.
• Maintain cordial relationships with residents, staff and the public.
• Perform other related duties as assigned.

Skills

Administrative practices

Typing

Filing & recordkeeping

Communication skills

English literacy

Decision-making

Interpersonal tact

Leadership

Patience & composure

Education

High school diploma or equivalent

Some college preferred

Job description

JOB SUMMARY:

• Responsible to direct the overall office operations. Directs, plans, coordinates, and administers the overall operation of the Medical Records department.

QUALIFICATIONS:

• High school education or equivalent; some college preferred.

• Must be knowledgeable of administrative practices, procedures, and guidelines.

• Accurate typing, filing and record keeping skills.

• Good communication skills.

• Must be able to read, write and speak the English language in an understandable manner.

• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.

• Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and general public.

• Must possess leadership and supervisor’s ability and willingness to work harmoniously with other personnel.

• Must have patience, tact, a cheerful disposition, and enthusiasm.

PHYSICAL REQUIREMENTS:

• Must be able to move intermittently throughout the workday.

• Must be able to cope with the mental and emotional stress of the position.

• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.

• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, visitors, personnel, and support agencies.

• Must be in good general health and demonstrate emotional stability.

• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.

• May be required to lift and move equipment and supplies, etc., in excess of fifty

  (50) pounds throughout the workday.

• Must have a pleasant speaking voice.

• Is subject to exposure to infectious waste, diseases, conditions, etc., including exposure to the (HIV) AIDS and Hepatitis B viruses.

HOURS:

Friday, Saturday, Sunday either 8am-4:30pm or 4pm-8pm, with some potential to cover other weekday morning or evening shifts as needed.

ESSENTIAL FUNCTIONS:

Review the department’s policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator.

• Follow established departmental policies and procedures, including appropriate dress code.

• Meet with the lead receptionist or Manager on Duty on a regularly scheduled basis to assist in identifying and correcting problem areas, and/or the improvement of service.

• Complete performance evaluations timely (if applicable).

• Make daily rounds of reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable).

• Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual.

• Greet and direct all visitors to sign in.

• Type, file, copy materials and maintain all files, records equipment, and supply items as assigned.

• Prepare reports, assignments and correspondence as needed and directed by Administrator.

• Receive, sort, direct mail, and fax information.

• Send reports to appropriate agencies as required.

• Maintain cordial relationships with all residents, staff, public agencies, visitors, and callers.

• Perform other related duties as assigned.

GENERAL BENEFITS:

• Paid Holidays

• Paid Sick Time

• Paid Time Off

• Retirement / Pension Plan

• Health Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance