Receptionist

The Alden Network; Long Grove (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays

Paid Sick Time

Paid Time Off

Retirement / Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Job summary

The Alden Network is seeking an Office Manager to direct the overall office operations and to administer the Medical Records department. You will oversee administrative practices, ensure accurate records, and coordinate with residents, families, and staff.

Strong leadership, excellent communication, and the ability to make prudent decisions in emergencies are essential. Applicants should have a high school education or equivalent and proficient English language skills.

Qualifications

• High school education or equivalent; some college preferred.
• Knowledge of administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must read, write and speak English clearly.
• Ability to make independent decisions and stay calm in emergencies.
• Ability to deal tactfully with residents, families, visitors, staff, agencies.
• Leadership and supervisory ability; collaborate with others.
• Patient, tactful, cheerful disposition and enthusiasm.

Responsibilities

• Review department policy and procedure manual for revisions and advise Administrator.
• Follow established departmental policies and dress code.
• Meet with receptionist regularly to improve service.
• Recruit, interview and select personnel with Administrators approval.
• Schedule department work hours and assignments to expedite work.
• Complete performance evaluations timely.
• Make rounds of reception area to ensure duties are performed and procedures followed.
• Answer telephone promptly, screen calls, relay messages.
• Greet and direct visitors; sign in.
• Type, file, copy materials and maintain records, equipment and supplies.
• Prepare reports and correspondence for Administrator.
• Receive, sort and direct mail and fax information.
• Send reports to appropriate agencies; maintain cordial relationships with residents and staff.
• Perform other related duties as assigned.

Skills

Administrative skills

Communication skills

English literacy

Leadership

Decision making

Calm under pressure

Interpersonal tact

Patience and enthusiasm

Education

High school or equivalent

Job description

Job Summary

Responsible to direct the overall office operations. Directs, plans, coordinates, and administers the overall operation of the Medical Records department.

Qualifications

• High school education or equivalent; some college preferred.
• Must be knowledgeable of administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must be able to read, write and speak the English language in an understandable manner.
• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and general public.
• Must possess leadership and supervisor's ability and willingness to work harmoniously with other personnel.
• Must have patience, tact, a cheerful disposition, and enthusiasm.

Physical Requirements

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of the position.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, visitors, personnel, and support agencies.
• Must be in good general health and demonstrate emotional stability.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
• May be required to lift and move equipment and supplies, etc., in excess of fifty (50) pounds throughout the workday.
• Must have a pleasant speaking voice.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including exposure to the (HIV) AIDS and Hepatitis B viruses.

Essential Functions

Review the department's policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator.

• Follow established departmental policies and procedures, including appropriate dress code.
• Meet with the receptionist on a regularly scheduled basis to assist in identifying and correcting problem areas, and/or the improvement of service.
• Recruit, interview, and select personnel with the approval of the Administrator (if applicable).
• Schedule department work hours, personnel, work assignments, etc., to expedite work (if applicable).
• Complete performance evaluations timely (if applicable).
• Make daily rounds of reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable).
• Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual.
• Greet and direct all visitors to sign in.
• Type, file, copy materials and maintain all files, records equipment, and supply items as assigned.
• Prepare reports, assignments and correspondence as needed and directed by Administrator.
• Receive, sort, direct mail, and fax information.
• Send reports to appropriate agencies as required.
• Maintain cordial relationships with all residents, staff, public agencies, visitors, and callers.
• Perform other related duties as assigned.

General Benefits

• Paid Holidays
• Paid Sick Time
• Paid Time Off
• Retirement / Pension Plan
• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance