Receptionist - FT (Days; rotating every 5th Sat 1/2 day) primarily Perry Clinic

DALLAS COUNTY HOSPITAL; Perry (IA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Dallas County Hospital seeks a Receptionist to support Perry Clinic with patient check-in, scheduling, and front-desk duties. The role involves collecting insurance information, processing copays, and maintaining accurate records in the EMR system. The position is full-time, days with rotating Saturdays, primarily servicing Perry Clinic.

The incumbent will work under supervision, perform basic clerical tasks, and support a collaborative clinic environment while ensuring compliance with policies.

Qualifications

• High school diploma or equivalent required.
• 0–1 year healthcare experience preferred.
• Basic Life Support (BLS) for Healthcare Provider certified or obtained by end of orientation (≈6 weeks).
• Mandatory Reporter training completed within three months of hire.

Responsibilities

• Check-in patients and complete paperwork for admitting process.
• Answer phone calls and route to appropriate staff.
• Schedule appointments per office guidelines.
• Collect patient information, copays, and deductibles.
• Scan/copy patient documents into electronic medical records.
• Prepare charts for appointments and ensure information is complete.
• Process check-out, collect payments, and schedule follow-ups.
• File records and assist with registration documentation in EMR.
• Confirm next-day appointments and communicate required documentation.
• Perform other duties as assigned.

Skills

Basic computer skills

Education

High school diploma or equivalent

Tools

Allscripts

Job description

Receptionist - FT (Days; rotating every 5th Sat 1/2 day) primarily Perry Clinic

August 3, 2026

ROLE OVERVIEW

Under direct supervision, the Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.

ESSENTIAL FUNCTIONS

• Perform patient check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
• Perform other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma or equivalent required.
• 0 – 1 year healthcare experience preferred.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained by the end of the orientation period (approximately six (6) weeks).
• Proof of completion of Mandatory Reporter training (Adult and Children) within three (3) months of hire.

Technical Skills:

Basic computer skills and knowledge of the Business Office equipment, including copy machine, calculators, printers, fax machines, postage meter and phone system.

The incumbent must demonstrate an understanding and working knowledge of the Windows environment as well as ability to access and use information in meaningful ways. The incumbent must have the ability to access, manipulate, organize, and relay information in meaningful ways using email, word processing, excel, and power point. Allscript knowledge and resource.

Support Dallas County Hospital’s vision and mission; maintain confidentiality of all work information.

Demonstrates an ability to function successfully in a team environment; exhibit courteous, compassionate, and respectful treatment of internal and external customers; display a positive attitude and flexibility in changing situations; participate in identifying problems and suggesting solutions. Understands and adheres to the Dallas County Hospital compliance policy.

DCH prohibits any retaliation, direct or indirect, against an employee who, in good faith, seeks help or reports known or suspected violations of the Code or related Policies.

Freedom to determine how to best accomplish functions within established procedures and protocols and confers with the Clinic Director.