Clinic Patient Service Representative

T J Samson Community Hospital; Glasgow (KY); On-site; USD 34,000 - 42,000; Full time

Job summary

T J Samson Community Hospital in Glasgow, KY seeks a Front Office/Assistant Office Coordinator to greet patients, register, schedule, verify insurance, and handle cashiering and collections. You will support physicians and staff and ensure timely, accurate patient information in the Medical Record system.

Requirements include a High School diploma; an Associate's or Bachelor's degree is preferred, and healthcare experience is a plus.

Qualifications

• High School Diploma or equivalent is required.
• Associate's or Bachelor's degree in business or related field is preferred.
• Previous healthcare or Physician Practice experience preferred.

Responsibilities

• Accurately enters patient information into Medical Record database with minimal error.
• Professionally answers incoming calls, records messages, forwards calls, and follows up as needed.
• Collects co-payments and records/processes payments.
• Assists patients in scheduling, canceling, and rescheduling appointments; sends reminders.
• Demonstrates strong organizational skills and ability to multi-task.
• Works independently or with direction as assigned.
• Exhibits excellent verbal and written communication and interpersonal skills.
• Performs insurance verifications and uses HDX information to determine coverage and amounts due.
• Completes other duties as requested.

Skills

Typing accuracy

Clear communication

Professional conduct

Relationship building

Education

High School diploma or equivalent

Associate's or Bachelor's degree in business or related field

Job description

Responsible for daily assisting the Front Office/Assistant Office Coordinator with front office functions including but not limited to: meeting and greeting patients, registration, scheduling of appointments, insurance verification, filing, cashiering and collections, screens and directs telephone calls. Contributes and assists the physicians and staff to create timely, accurate, and quality healthcare. Reports to the Director of Clinic Patient Access.

JOB REQUIREMENTS

• High School Diploma or equivalent is required.
• Associate's or Bachelor's degree in business or related field is preferred.
• Previous healthcare or Physician Practice experience preferred.

Required Skills

• Computer skills as well as the ability to type with accurate spelling, grammar and punctuation are required.
• Having the ability to speak clearly and concisely with patients and providers is crucial.
• Must be able to perform duties and maintain personal conduct, attitude and appearance that conform to policies and procedures of the facility.
• Skills in establishing and maintaining effective and professional relationships with patients, medical staff, clerical staff and the public will be essential.

FUNCTIONAL DEMANDS

Physical Requirements

Walking - 16-31%

Standing - 1-15%

Climbing/Kneeling - 1-15%

Twisting - 1-15%

OSHA Category

Visual and Hearing Requirements

Must be able to see with corrective eye wear.

Must be able to hear clearly with assistance.

Other Physical/Environmental Demands

Lifting - 0-50lbs, 50lbs or more with assistance

Carrying - 0-50lbs, 50lbs or more with assistance

Pulling - up to 100lbs

Pushing - up to 100lbs

LEADERSHIP CAPABILITIES

Supports the hospital Mission, Service and Values.

ESSENTIAL FUNCTIONS

• Accurately obtains and enters patient information into Medical Record database with little or no error.
• Professionally answers all incoming calls. Accurately records messages, and forwards calls appropriately. Completes follow up calls as needed.
• Collects co-payments. Accurately records and processes payments.
• Assists patients in scheduling, canceling, and rescheduling appointments. Completes patient appointment reminders
• Demonstrates strong organizational skills. Able to multi-task.
• Ability to work independently on assigned tasks as well as accept direction on given assignments.
• Demonstrates excellent verbal and written communication skills. Demonstrates exceptional interpersonal communication skills.
• Performs insurance verifications and uses HDX information to identify patient coverage status and amounts due
• Floats to other areas as requested and responds to assignment with a positive attitude.
• Other duties as requested.

Qualifications

Education

Required

High School or equivalent or better.

Equal Opportunity Employer
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