Receptionist - Front Desk Receptionist

Generations Healthcare; Auburn (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Siena Terraces, a Generations Healthcare facility, is seeking a Front Desk Receptionist to perform clerical support, greet residents and visitors, and manage calls and paging systems with compassion and professionalism.

Responsibilities include maintaining resident listings, routing inquiries, and supporting on-call staff while adhering to established policies. A high school diploma or GED and clerical experience are required, along with background and drug screenings.

Qualifications

• 18 years of age or older and a high school diploma or GED equivalent.
• Must have at least one year of clerical experience or completed a secretarial program.
• Ability to deal tactfully with residents, family members, visitors and staff.
• Must follow written and oral instructions.
• Must use a 10-key calculator and have computer skills.
• Background check, pre-employment physical and drug screening required.

Responsibilities

• Receive and follow receptionist schedule and policies.
• Operate paging/telephone system and answer calls.
• Direct callers to appropriate person or department.
• Receive requests and locate staff via paging system.
• Handle inquiries per policies and procedures.
• Maintain current resident listings with names, room numbers, and contacts.
• Reference critical residents and coordinate with Nurse Supervisor.

Skills

Clerical experience

10-key calculator

Computer literacy

Communication

Follow instructions

Education

High school diploma or GED

Job description

$19.00 - $20.00 Per Hour DOE / Sunday - Monday 7:30 AM to 2:30 PM & 2:30 PM to 9:30 PM

Siena Terraces, a Generations Healthcare, is looking for a Front Desk Receptionist to join our team. We are committed to delivering compassionate, competent, and high-quality services to those entrusted to our care, while fostering a positive and supportive work environment for our staff. If you are passionate about making a meaningful impact and enhancing the lives of others, we invite you to apply and become part of our team.

https://youtu.be/wm7HZ6FFqsQ?si=-8EyEQH58wd6C1yj

Position Overview:

The primary purpose of the Receptionist is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor.

Essential Duties (including but are not limited to):

• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Operate paging/telephone system as required.
• Answer telephones; determine nature of call and direct caller to appropriate individual or department.
• Receive requests from within the facility and locate personnel through paging system.
• Receive inquiries and release information in accordance with established policies and procedures.
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition, referring those calls to the Nurse Supervisor/Charge Nurse.

Qualifications:

• 18 years of age or older & high school diploma or GED equivalent.
• Must have at least one (1) years’ experience in a clerical position or successfully completed a secretarial science program from an accredited school/college.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public.
• Must be able to follow written and oral instructions.
• Must be able to effectively use a 10-key calculator and have working knowledge of computers, Input/output/retrieval data, etc.
• This position requires the successful completion of a background check, pre-employment physical, and drug screening as part of the hiring process.

Generations Healthcare was founded upon the belief that caring for the sick, the elderly, and the infirm is a special and sacred stewardship. It is our mission to have this belief reflected in everything we do: in the presentation of our homes, in the professionalism of our staff, and in the daily delivery of care to our residents and their families. It is our purpose that whoever enters a Generations home will be met with kindness, competence and compassion.

We invite you to make a difference in the lives of others and our residents, who represent a Lifetime of Memories, a Lifetime of Care, and a Lifetime of Love.

To view our mission statement and hear more about Siena Terraces, please visit www.generationshealthcare.com

The Company is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.