Receptionist - Franchise Location

H&R Block, Inc.; Town of Attica (NY); Vor Ort; USD 23.000 - 28.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. This role focuses on delivering exceptional service and building client relationships in a fast-paced environment.

You will schedule clients, ensure needs are met across in-person, phone, or virtual interactions, and maintain a tidy office with team members, while supporting flexible work locations as needed.

Qualifikationen

• High school diploma or equivalent.
• Experience in a customer service environment preferred.
• Ability to work flexible schedule and/or in multiple locations.
• Sales/marketing experience relevant to role.

Aufgaben

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Kenntnisse

Fast-paced environment

Customer service experience

Multitasking

Time management

MS Office

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

About the Role

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block1 as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.

What You'll Bring to the Team:

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Your Expertise:

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Preferred Qualifications

• High school diploma or equivalent
• Ability to work flexible schedule and/or in multiple locations
• Sales/marketing experience

1 This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Pay Range

$17.00 - $20.00/Hr.