Receptionist - Franchise Location

H&R Block, Inc.; Alpine (CA); On-site; USD 24,000 - 30,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to deliver friendly greetings, handle phone calls, and connect clients with the right tax professionals. You will schedule appointments and assist clients across in-person, phone, and virtual channels, helping maintain a well-organized office environment.

The role emphasizes exceptional customer service and the ability to multitask while supporting a team in a fast-paced franchise office.

Qualifications

• Experience in a fast-paced environment and customer service is required.
• Ability to multi-task and manage time effectively is essential.
• Strong organizational skills and attention to detail are important.
• Basic computer skills including Microsoft Office are expected.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the appropriate tax professional.
• Schedule clients per their preferred times.
• Ensure client needs are met in person, on the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.

Skills

Customer service experience

Multi-tasking

Time management

Organizational skills

Fast-paced environment experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About the Role

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block 1 as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.

What You’ll Bring to the Team:

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Your Expertise:

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Preferred Qualifications

• High school diploma or equivalent
• Ability to work flexible schedule and/or in multiple locations
• Sales/marketing experience

This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Pay Range

$17.75 - $22.00/Hr.