Information Desk Clerk, Family Division

Circuit Court for Prince George's County; Maryland; On-site; USD 38,000 - 48,000; Full time

Job summary

The Circuit Court for Prince George's County is seeking a diligent Information and Referral Support Services Clerk to perform advanced-level administrative duties in Family Law cases, including Domestic, Child Support, Juvenile, and CINA/TPR. You will answer inquiries, provide procedural guidance, and assist litigants with registrations and court processes.

You will serve as a first point of contact, interact with judges and staff, and help maintain forms, data, and records while supporting

Qualifications

• High school diploma or GED required; six months of clerical experience accepted equivalently.
• Familiarity with Microsoft Office 365 and standard data-entry software.
• Ability to handle confidential information with discretion.
• Must work independently and exercise good judgment.
• Demonstrates professionalism when interacting with Judges, staff, attorneys, and the public.
• Ability to interact with individuals from diverse backgrounds.
• Knowledge of basic information systems and data-entry formats.
• Familiarity with modern office practices, procedures, and equipment.
• Ability to maintain records and prepare clear, concise reports.

Responsibilities

• Answer inquiries from litigants and attorneys about family law matters, virtually or in person (no legal advice).
• Serve as initial contact for case status and general procedural guidance.
• Establish and maintain professional relationships with staff and the public.
• Inform litigants about orientations for divorce and child support and assist with registration.
• Interact with Judges, Magistrates, and court personnel as needed.
• Provide Family Division forms and ensure they are up to date and available.
• Screen requests for in-person or virtual access to Family Division offices.
• Maintain and distribute materials on family law issues and community resources.
• Email Zoom links and court forms to litigants/attorneys for hearings.
• Process outgoing mail and route incoming mail.
• Act as liaison between the courtroom and the public during court sessions.
• Maintain monthly statistics on individuals served.
• Perform other duties as assigned.

Skills

Confidential information handling

Independent work

Professionalism

Court procedure awareness

Diversity & inclusion

Education

High school diploma or GED

Tools

Microsoft Office 365

Job description

The incumbent in this position performs advanced-level work under the supervision of the Information and Referral Support Services Staff Manager. They shall perform a variety of administrative duties in Family Law cases, including Domestic, Child Support, Juvenile, and CINA/TPR. The Information and Support Clerk is responsible for work, including but not limited to answering and screening telephone inquiries via the automated call distribution center and information counter, reviewing case files, data entry, informing litigants of upcoming hearings via email or telephone, providing procedural guidance and referrals for community resources, and performing a variety of clerical duties.

Duties include, but are not limited to:

• Answers inquiries of litigants and attorneys about family law matters virtually and in person. DOES NOT GIVE LEGAL ADVICE.
• Serves as the initial point of contact for parties and counsel to provide case status and general procedural guidance, both virtually and in person.
• Establishes and maintains effective working relationships with co-workers and the general public.
• Informs litigants of the Self-Represented Litigant Orientations for divorce and child support proceedings and assists them with registration.
• Interacts with Judges, Magistrates, public officials, attorneys, litigants, co-workers, and the general public.
• Provides Family Division forms upon request; ensures they are up to date and available for distribution.
• Assists and appropriately screens litigants, attorneys, and other court staff when requesting virtual and in-person access to Family Division offices.
• Maintains materials for public distribution on family law issues and community-related services.
• Provides litigants with case status and general procedural guidance.
• Emails the Zoom link and required court forms to litigants and attorneys for scheduled hearings, as necessary.
• Delivers outgoing mail; picks up and disburses incoming mail to appropriate staff members.
• Serves as a liaison between the magistrates' courtroom and the public while the court is in session.
• Maintains and reports monthly statistics regarding the number of individuals served.
• Performs other duties as assigned.

High school diploma or G.E.D. certificate plus six (6) months of varied clerical experience. Any equivalent combination of relevant education, training, and experience will also be accepted.

• Familiarity with Microsoft Office 365
• Ability to handle confidential information with discretion.
• Must be able to work independently and make sound judgments.
• Must be able to demonstrate a high level of professionalism with Judges, Magistrates, court personnel, public officials, and employees from other justice partners.
• Must be able to interact and communicate with individuals of diverse backgrounds.
• Knowledge of applicable computerized information systems.
• Knowledge of standard formats for data entry and preparation of information.
• Knowledge of modern office practices, procedures, and equipment.
• Ability to maintain records and files to prepare accurate and concise reports.

This is a full-time, 100% grant-funded position.

All applicants are subject to a background check.

The announcement may close prior to the listed closing date upon receipt of 50 applications.

The Circuit Court for Prince George's County is a drug-free workplace and an equal opportunity employer committed to diversity. We do not discriminate on the basis of race, color, religion, age, sex, marital status, national origin, physical or mental disability, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by state or federal law.

A request for an ADA accommodation regarding interviews should be made at the time of interview notification.