Receptionist & F&I Asst

MarineMax; Danvers (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading boating company in Danvers is seeking a Reception & F&I Assistant to support customer service operations and administrative tasks. This role involves managing registrations, handling customer inquiries, and assisting with various clerical duties in a fast-paced environment. Candidates must have strong clerical skills and a focus on customer satisfaction. The position offers an opportunity to be part of a dynamic team within the boating industry.

Qualifications

• Strong customer service skills are essential.
• Familiarity with clerical tasks and office administration.
• Ability to manage and organize customer files.

Responsibilities

• Assist with receptionist duties and customer interactions.
• Manage and process vessel/trailer registrations efficiently.
• Handle customer inquiries and maintain professional communication.

Skills

Customer service

Clerical skills

Database management

Job description

OVERVIEW

The Reception & F&I Assistant provides clerical and administrative support and is responsible for providing customers a service which includes the vessel/trailer registration and warranty registration of their new purchase. They will also maintain product files on all inventory and offer support in various areas within the company including F&I and Sales in addition to assisting callers with information, greeting customers and guests, composing and typing correspondence using computer, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

KEY TASKS

• Assist with receptionist area
• Meet & Greet customers
• Answer telephone and give information to callers, take messages, or transfer calls to appropriate individuals.
• Represent MarineMax when communicating with persons outside the company. Always present a good impression of the company.
• Open incoming mail and route mail to appropriate individuals.
• Accurately manage, organize, and update relevant data using database applications.
• General office duties including copying, collating, faxing, and filing.
• Receive daily payments and report accordingly. Perform bank deposits.
• Assist with Boating Gear Center & Fuel Dock Sales & Inventory.
• Create UPS Shipping Labels.
• Complete the entire title work process on all new and used vessels and other purchases in a timely manner.
• Create registration decals for customers.
• Prepare USCG packages for documentation.
• Create Trade Packages & file / distribute accordingly.
• Prepare loan package for immediate funding.
• Establish and maintain all customer files.
• Handle calls to and from customers, tag offices and federal offices concerning related issues.
• Contact lending institutions for customer loan payoffs and follow-up on titles not received.
• Confirm Wire Instructions with remitters.
• Send original deal files to Team Support for final filing.
• Assist in the set-up of brokerage transactions in preparation for closing via Yacht Closer.
• Efficiently respond in an effective manner to a variety of demands and projects.
• Understand and interpret procedures, policies and guidelines.
• Other duties as assigned

KEY RESULT AREAS

• Customer satisfaction
• Timeliness and accuracy of paperwork
• Orderliness of customer files
• Professional representation of MarineMax
• Ability to aid where needed