Business Manager

MarineMax; Oshkosh (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

MarineMax in Oshkosh, WI is seeking a Business Manager within the Finance and Insurance Department to drive financial performance, optimize deal management, and deliver superior customer satisfaction. This role requires strong leadership and proactive problem-solving to align with MarineMax's goals.

You will lead F&I processes, ensure regulatory compliance, and coordinate with lenders and providers to grow profitability while maintaining exceptional customer experience in a busy dealership

Responsibilities

• Lead and promote the F&I process in every transaction.
• Ensure compliance with state and federal laws and report risks.
• Manage title, registration, and warranty registrations for each deal.
• Monitor the Revenue Projection Report and deal statuses daily.
• Develop relationships with lenders and product providers for funding.
• Support boat shows and promotional events to boost sales.

Job description

OVERVIEW

The Business Manager is a key leader within the Finance and Insurance Department, responsible for driving financial performance and delivering superior customer satisfaction. This role focuses on optimizing deal management, enhancing F&I profitability, maintaining regulatory compliance, and operational excellence. The Business Manager will also be a key communicator and collaborator across teams, upholding the values and mission of MarineMax to promote growth, profitability, and professionalism. This role requires strong leadership, proactive problem-solving, and a commitment to delivering superior customer experience while aligning with the company’s strategic goals.

KEY RESPONSIBILITIES

• Embrace and promote MarineMax's values, mission statement, and vision, fostering a team culture aligned with the company’s goals.
• Ensure adherence to all company, state, and federal laws and regulations, minimizing company exposure. Report any potential risks to the Senior Business Manager.
• Implement the F&I process in every transaction and maintain annual F&I certification.
• Actively participate in all F&I team meetings and training sessions to enhance knowledge and skills.
• Assess customer finance needs, process credit applications, and offer loan payment options through a consultative approach to successfully close new, pre-owned, and brokerage transactions.
• Stay current on lender programs and F&I ancillary products, ensuring comprehensive understanding and alignment with company objectives.
• Build and maintain strong professional relationships with lenders, product providers, and technology partners, ensuring consistent support and compliance with business goals.
• Maintain daily deal management of the Revenue Projection Report (RPR), including deposit schedules, deal statuses, comments, and closing dates.
• Resolve all administrative issues related to products, providers, and lenders promptly, ensuring loans are funded within 10 days.
• Oversee the completion of all title/registration and USCG documentation processes for each transaction.
• Ensure proper documentation for factory warranty registrations and outboard extended warranty registrations, and oversee the transfer of factory and F&I product warranties.
• Proactively run lost sale reports to identify refinance and unsold warranty opportunities.
• Address and resolve customer concerns promptly, maintaining a professional and knowledgeable image in all interactions.
• Actively participate in boat shows, selling events, and promotional activities such as Getaways! to engage potential customers and enhance brand visibility.
• Perform additional duties as assigned.

KEY RESULT AREAS

• Meet or exceed monthly and annual F&I profit and penetration targets through effective deal management, including maximizing finance, hull insurance and product opportunities.
• Ensure on-time delivery of boats, complete accurate title/registration documentation for all transactions in a timely manner and maintain adherence to legal and regulatory timelines.
• Consistently provide world-class customer service while maintaining compliance with all applicable regulations and company policies.