Business Manager

MarineMax; Miami (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

MarineMax is seeking a Business Manager in its Finance & Insurance team to drive financial performance and deliver exceptional customer service. You will manage the F&I process across transactions, maintain regulatory compliance, and collaborate with lenders, product providers, and technology partners to optimize deals and profitability.

The role requires strong leadership, proactive problem solving, and a commitment to MarineMax's values.

Responsibilities

• Promote MarineMax values, mission, and vision to build a aligned team culture.
• Ensure adherence to laws and regulations; report potential risks to the Senior Business Manager.
• Implement the F&I process in every transaction and maintain annual F&I certification.
• Participate in F&I team meetings and training to enhance knowledge and skills.
• Assess customer finance needs, process credit applications, and offer loan options to close transactions.
• Stay current on lender programs and F&I product offerings to align with company objectives.
• Build strong relationships with lenders, product providers, and technology partners for ongoing support.
• Maintain daily deal management of the Revenue Projection Report, including deposits, statuses, and closing dates.
• Resolve administrative issues related to products, providers, and lenders; ensure loans fund within 10 days.
• Oversee title/registration and USCG documentation processes for each transaction.
• Ensure registration of factory warranties and extended warranties; manage registrations and transfers.
• Run lost sale reports to identify refinance and unsold warranty opportunities.
• Address customer concerns promptly and maintain a professional image in all interactions.
• Participate in boat shows, selling events, and promotional activities to engage customers and boost brand visibility.
• Perform additional duties as assigned.

Job description

OVERVIEW:

The Business Manager is a key leader within the Finance and Insurance Department, responsible for driving financial performance and delivering superior customer satisfaction. This role focuses on optimizing deal management, enhancing F&I profitability, maintaining regulatory compliance, and operational excellence. The Business Manager will also be a key communicator and collaborator across teams, upholding the values and mission of MarineMax to promote growth, profitability, and professionalism. This role requires strong leadership, proactive problem-solving, and a commitment to delivering superior customer experience while aligning with the company’s strategic goals.

KEY RESPONSIBILITIES:

• Embracing and promoting MarineMax's values, mission statement, and vision, fostering a team culture aligned with the company’s goals.
• Ensure adherence to all company, state, and federal laws and regulations, minimizing company exposure. Report on any potential risks to the Senior Business Manager.
• Implement the F&I process in every transaction and maintain annual F&I certification.
• Actively participate in all F&I team meetings and training sessions to enhance knowledge and skills.
• Assess customer finance needs, process credit applications, and offer loan payment options through a consultative approach to successfully close new, pre-owned, and brokerage transactions.
• Stay current on lender programs and F&I ancillary products, ensuring comprehensive understanding and alignment with company objectives.
• Build and maintain strong professional relationships with lenders, product providers, and technology partners, ensuring consistent support and compliance with business goals.
• Maintain daily deal management of the Revenue Projection Report (RPR), including deposit schedules, deal statuses, comments, and closing dates.
• Resolve all administrative issues related to products, providers, and lenders promptly, ensuring loans are funded within 10 days.
• Oversee the completion of all title/registration and USCG documentation processes for each transaction.
• Ensure proper documentation for factory warranty registrations and outboard extended warranty registrations, and oversee the transfer of factory and F&I product warranties.
• Proactively run lost sale reports to identify refinance and unsold warranty opportunities.
• Address and resolve customer concerns promptly, maintaining a professional and knowledgeable image in all interactions.
• Actively participate in boat shows, selling events, and promotional activities such as Getaways! to engage potential customers and enhance brand visibility.
• Perform additional duties as assigned.

KEY RESULT AREAS:

• Meet or exceed monthly and annual F&I profit and penetration targets through effective deal management, including maximizing finance, hull insurance and product opportunities.
• Ensure on-time delivery of boats, complete accurate title/registration documentation for all transactions in a timely manner and maintain adherence to legal and regulatory timelines.
• Consistently provide world-class customer service while maintaining compliance with all applicable regulations and company policies.
• MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.