RECEPTIONIST/EXPEDITOR PRN

COOPER PEDIATRICS; New Jersey; Hybrid; USD 21,000 - 30,000; Full time

Job summary

Cooper University Health Care Cape Regional is seeking a Receptionist/Clerk Expeditor to support patient flow and front desk operations. You will greet patients, manage telephone calls, and assist clinical staff while maintaining patient confidentiality in a high-quality healthcare environment.

The role emphasizes excellent customer service, ability to multitask, and strong written and verbal communication. Prior experience with medical software like EPIC is preferred.

Qualifications

• HS diploma/GED required.
• Excellent telephone communication skills to speak clearly and effectively to the patient.
• Ability to multi-task in a fast-paced environment with minimal supervision.

Responsibilities

• Greet patients, visitors and staff; coordinate patient flow and telephone communications.
• Maintain records management and provide administrative support to the department.
• Ensure patient information confidentiality and support regulatory compliance.

Skills

Customer service

Telephone etiquette

Communication skills

Multi-tasking

Education

HS diploma or GED

Tools

EPIC

PACS

Job description

About us

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Short Description

The Receptionist/Clerk Expeditor serves as the first point of contact for patients, visitors, physicians, and staff, providing professional and courteous customer service while supporting efficient department operations. This role is responsible for greeting patients, coordinating patient flow, telephone communications, records management, and administrative support. The Receptionist ensures the accuracy and confidentiality of patient information, facilitates communication between patients and clinical staff, and contributes to a safe, high-quality healthcare environment. In addition, this position supports patient satisfaction, regulatory compliance, and the mission and standards of Cooper University Hospital Cape Regional through exceptional service and operational excellence.

Experience Required

0-2 years

Education Requirements

HS diploma/GED

Special Requirements

• Highly developed customer service and phone etiquette skills required. The ability to assimilate into a small department and work independently.
• Maintains strict confidentiality of all patient information.
• Ability to multi-task in a fast-paced environment with minimal supervision.
• Must possess excellent telephone communication skills to speak clearly and effectively to the patient.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to learn and utilize programs necessary to position.

Knowledge and understanding of medical terminology required. Experience with medical computer systems, i.e. EPIC and PACS preferred