Scheduler -Call Center

Cooper University Health Care; Cape May Court House (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

On-site Early Education Center

Employee discount

Job summary

Cooper University Health Care in Cape May County seeks a skilled medical office professional to support scheduling, insurance verification, and authorization processes.

You will verify eligibility, explain financial requirements to patients, and process requests promptly while delivering exceptional customer service in a fast-paced office environment. A High School Diploma and 3 years of medical office experience are preferred.

Qualifications

• Knowledge of medical insurance terminology and scheduling procedures.
• Verifying insurance eligibility and ensuring requirements are met before service.
• Explains financial requirements to patients including deductibles and authorizations.
• Processes requests accurately in a time-sensitive, professional manner.

Responsibilities

• Assist patients with scheduling and general office procedures.
• Explain financial requirements and authorization processes to patients.
• Verify insurance eligibility and ensure service requirements are met.
• Handle calls professionally and direct inquiries appropriately.

Skills

Medical terminology

Insurance verification

Scheduling procedures

Customer service

EMR proficiency

MS Word

MS Excel

Education

High School Diploma or equivalent

Tools

EMR software

Microsoft Word

Microsoft Excel

Job description

About Us

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Short Description

• Knowledge of medical insurance terminology, computer skills for scheduling and familiarity of general officeprocedures and equipment, arranging appointments for care, providing exceptional customer service
• Verifying insurance eligibility and ensuring that insurance requirements are met prior to delivery of service
• Explains financial requirements to the patients or responsible parties including authorization process and deductibles
• Accurately processes all requests and documents appropriate information within a time-sensitive environment
• Ability to deal with the public with professionalism and compassion in stressful situations and prevent, calm, or defuse irate callers and patients by working with them to identify concerns and properly directs calls
• Ability to hear inquiries from patients, physicians, clients or staff,answer phone and speak with patients

Experience Required

• Extensive knowledge of medical/radiology terminology
• Minimum 3 years medical office/authorization/insurance experience, preferred
• Positive, upbeat disposition with ability to multitask in fast-paced environment
• Must be proficient in Word/Excel and EMR, have good organizational skills

Education Requirements

High School Diploma or equivalent.

Salary Min ($)

USD $16.50

Salary Max ($)

USD $23.34