Receptionist

Bonita Title Inc; Fort Myers (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a friendly and tech-savvy Receptionist and Escrow Assistant to join their team. This role is perfect for someone who thrives in a fast-paced environment and excels at multitasking while delivering outstanding customer service. You'll play a vital role in supporting escrow agents and ensuring smooth real estate transactions. If you are detail-oriented, organized, and eager to grow within a values-driven company, this opportunity is for you. Join a team that values trust, community, and exceptional service, and make a lasting impact in your career!

Qualifications

• Strong customer service skills with a professional demeanor.
• Proficiency in Microsoft Office and ability to learn new software.

Responsibilities

• Answer and route phone calls, providing excellent customer service.
• Support escrow agents with administrative and transaction tasks.
• Initiate title and escrow transactions accurately and efficiently.

Skills

Customer Service Skills

Organizational Skills

Multitasking

Written Communication Skills

Verbal Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Title Software

Job description

At Bonita Title, our vision is to strengthen the communities that we serve. We build lifelong relationships within our community based on trust and exceptional service. We provide transparency, objectivity, and expertise critical to the smooth functioning of our local real estate markets. We also build healthy communities through strategic partnerships with organizations focused on helping vulnerable children find forever homes through adoption. Our goal is to have a lasting impact that serves a greater purpose and extends beyond our physical reach. We believe that God and family come first. Our faith is the foundation for our values. We believe in treating others the way we would want to be treated. Learn more at www.bonitatitle.com/about-us/.

Ready to join our team? Start by clicking the link below:

We want to ensure that all applicants have a fair and equal chance, so we’re using a skills assessment. This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.

Job Summary:

We are looking for a friendly, professional, and tech-savvy candidate to join our team as a Receptionist and Escrow Assistant. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and delivers outstanding customer service. Strong organizational skills, proficiency in Office 365, and the ability to learn and follow detailed processes are essential. If you’re eager to grow with us and embrace our values, we’d love to hear from you!

Job Roles:

1. Answer and route phone calls, providing excellent customer service and addressing inquiries when possible.
2. Support escrow agents, post-closers, and processors with various administrative and transaction-related tasks.
3. Initiate title and escrow transactions by setting up new files in the title software accurately and efficiently.
4. Assist in the real estate closing process, ensuring compliance with real estate contracts, lender instructions, title requirements, company policies, and other written directives.
5. Prepare and send necessary correspondence, including estoppel letters, payoff requests, and other file-related communications.
6. Manage workflow and track assigned tasks to ensure efficiency and timely completion of responsibilities.
7. Handle shipping and mailing duties, including processing outgoing documents via USPS and FedEx.
8. Track and manage completed title insurance policies, ensuring accurate and timely delivery.

Qualifications:

1. Strong customer service skills with a professional and friendly demeanor.
2. Previous experience in an office setting; real estate or title industry experience preferred.
3. Excellent organizational skills with the ability to multitask and manage priorities effectively.
4. Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn industry-specific software.
5. Ability to read, interpret, and process documents with attention to detail and accuracy.
6. Highly detail-oriented and able to manage confidential information with discretion.
7. Strong written and verbal communication skills, with the ability to interact professionally with clients and colleagues.

Education, Licensure, and Experience:

1. Completion of a High School diploma or GED required.

Seniority level:

Entry level

Employment type:

Full-time

Job function:

Administrative