Receptionist - Duke Animal Hospital

Duke Animal Hospital; Chicago (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Duke Animal Hospital in Chicago, IL is seeking a friendly receptionist to join a supportive team. You will manage a multi-line phone system, greet clients with warmth, and ensure every interaction reflects compassionate care.

You will coordinate care by maintaining medical records, managing appointment schedules, and handling financial transactions to keep the hospital running smoothly. The role emphasizes client education on preventive care and hospital services, with a focus on empathy,

Qualifications

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with warmth and reflect compassionate care.
• Maintain accurate medical records and manage appointment schedules for smooth hospital operations.
• Handle financial transactions and contribute to a well-run front desk environment.
• Demonstrate empathy and professionalism when interacting with clients and their pets.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with warmth.
• Maintain accurate medical records and manage appointment schedules, handling payments.
• Educate clients on preventive care and hospital services to ensure pets receive optimal care.
• Foster a compassionate, empathetic atmosphere for clients and patients.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Veterinary software

Job description

Duke Animal Hospital is committed to providing exceptional, trusted care in a welcoming and relaxed environment, focusing on education and high-quality medical services. The local community in Chicago has recognized this dedication, reflected in our excellent 4.6-star Google rating. Here, you will join a supportive and experienced group of professionals who prioritize notable veterinary standards for every patient. This is an outstanding opportunity for you to join a robust practice where you can truly do your best work every day.When you join Duke Animal Hospital, you are becoming part of a dedicated and growing team. The practice has recently expanded its services and hours to meet the community demand, demonstrating stability and success. You will be supported by a large and experienced medical team, including the nine veterinarians mentioned by our clients. Our consistent office hours, including early opening times, provide predictability, and we even reserve a protected hour on Fridays for internal meetings, ensuring open communication so that all teammates are aligned and ready to succeed.We offer comprehensive medical care designed to allow you to practice high-level diagnostics and procedures. Our diagnostic toolkit includes advanced capabilities like Echocardiograms, Ultrasounds, and standard Radiographs and Labwork. Our surgical suite supports complex procedures, including Exploratory Laparotomy, Cystotomy, Gastropexy, Splenectomy, and specialized soft tissue surgery like Stenonic Nares Repair, alongside routine Periodontal Procedures and Spays/Neuters. We are also deeply committed to managing chronic illness and providing sensitive End of Life Care, ensuring our approach covers the entire spectrum of patient needs.Located centrally in Chicago, Illinois, the Duke Animal Hospital offers you the opportunity to live and work in one of America’s most dynamic and culturally rich major cities. Situated on N. Ashland Ave., you are serving a highly engaged and appreciative client base—a landslide of people who stream through our door every day, entrusting us with their beloved pets. Chicago offers world-class dining, parks, entertainment, and professional opportunities, making it an ideal place for you to settle, build your career, and grow.

Location Address

3941 N. Ashland Avenue Chicago, IL 60613

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule is required. Long shifts required - three 12 hour shifts during the week with rotating weekend shifts.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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