Receptionist/Dispatcher

A Hiring Company; Ashland (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in Virginia is seeking a Receptionist/Dispatcher to ensure smooth office operations and provide exceptional customer service. The ideal candidate will possess strong communication skills and a proactive mindset, contributing to the team's success. Responsibilities include greeting visitors, managing inquiries, and coordinating service requests. Join us to deliver excellence every day in a supportive work environment.

Benefits

Medical, dental, and vision insurance

Short- and Long-Term Disability

Employer-paid Life Insurance

401(k) with Employer Match

Generous Paid Time Off (PTO)

Paid Holidays

Team Member Recognition & Reward Programs

Qualifications

• Must be at least 18 years old.
• Valid driver's license and acceptable driving record.
• Experience in handling incoming orders and processing shipments.

Responsibilities

• Greet visitors and customers in a professional manner.
• Handle customer service inquiries and resolve issues.
• Schedule service requests and confirm appointments.

Skills

Teamwork

Communication

Attention to Detail

Problem Solving

Tools

Microsoft Office Suite

Teams

Outlook Email

Job description

22 hours ago Be among the first 25 applicants

Come join our team and open the door to an amazing career at Apple Door Systems! We have an immediate need for a Receptionist/Dispatcher at our Ashland, VA location.

With locations in Richmond, Ashland, Waynesboro, Chesapeake and Williamsburg, the Apple Door Family has been serving Virginia since 1973. Whether it's our hallmark garage door products, awning and solar shading systems or heavy-duty industrial doors, Apple has the access products of choice. Each location has a fully staffed showroom and customer service center where you can be prepared to receive quality, craftsmanship and trust.

We often wonder what “The Apple Advantage” is, what makes us different than our competitors and what has kept this company in business for 40+ years? The answer is simple, OUR AMAZING EMPLOYEES! The employees of Apple Door are the advantage that we have. Without each one of our employees giving their all every day, we could not do what we do. Thank you to our employees for being “The Apple Advantage”!

Summary

The Receptionist/Dispatcher at Apple Door Systems is the backbone of our operations, ensuring smooth office functioning and top-notch customer service. With excellent interpersonal skills and a knack for organization, they greet visitors, handle inquiries, and maintain records meticulously. From processing orders to scheduling service requests and keeping our inventory in check, they're a vital link in our team. The ideal candidate brings customer-facing experience, strong communication skills, and a proactive mindset to the table. Join us in delivering excellence every day.

Duties

• Greet visitors and customers in a professional and friendly manner.
• Handling basic customer service inquiries and resolving issues or escalating them to the appropriate personnel.
• Keeping records of visitor and client interactions.
• Collaborating with other administrative staff to ensure smooth office operations.
• Assist walk-in customers with inquiries and orders for parts over the counter.
• Receive incoming orders and ensure accurate processing and shipment of outgoing orders; ensure timely delivery.
• Schedule all service requests from customers and confirm appointments.
• Coordinate with technicians to map and confirm schedules for the next day and prepare tickets.
• Assist field technicians during the day as needed, providing logistical support and coordination.
• Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
• Assist with filing and administrative tasks as needed to support office operations.
• Answer phones - this position is first in line to answer phones during standard business hours of 8:00-4:00.

Qualifications

• Must be at least 18 years old.
• Valid driver's license and acceptable driving record.
• Experience in handling incoming orders, processing shipments, and ensuring timely delivery.
• Proficiency in scheduling appointments and managing service requests from customers.

Preferred Qualifications

• Prior experience in retail or customer-facing roles preferred.
• Commercial door and access product experience.
• Experience in handling incoming orders, processing shipments, and ensuring timely delivery.

Skills

• Teamwork centric mindset with a collaborative attitude towards achieving department and company goals.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Attention to detail and organizational skills.
• Order processing and shipment management.
• Appointment scheduling and time management proficiency.
• Excellent problem-solving abilities.
• Logistical support and coordination capabilities.
• Skilled in Microsoft Office Suite, Teams, and Outlook Email

Work Conditions

• Climate controlled, office environment
• Repetitive hand and wrist motion, use of computers and internal office equipment

We are proud to offer a robust benefits package to our Team Members including:

• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Hospital Indemnity
• 401(k) with Employer Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Team Member Recognition & Reward Programs

Core Values

At Apple Door Systems we base our actions on the following core values and request the same from all Team Members:

• Teamwork – we operate as a team and succeed together.
• Grit – we have the courage, strength, and character to persevere.
• Sincerity – we are transparent and trustworthy.
• Development – we strive for continuous improvement, both professionally and personally

We are an (EOE) Equal Opportunity Employer.

Requirements:

Description:

Come join our team and open the door to an amazing career at Apple Door Systems! We have an immediate need for a Receptionist/Dispatcher at our Ashland, VA location.

With locations in Richmond, Ashland, Waynesboro, Chesapeake and Williamsburg, the Apple Door Family has been serving Virginia since 1973. Whether it's our hallmark garage door products, awning and solar shading systems or heavy-duty industrial doors, Apple has the access products of choice. Each location has a fully staffed showroom and customer service center where you can be prepared to receive quality, craftsmanship and trust.

We often wonder what “The Apple Advantage” is, what makes us different than our competitors and what has kept this company in business for 40+ years? The answer is simple, OUR AMAZING EMPLOYEES! The employees of Apple Door are the advantage that we have. Without each one of our employees giving their all every day, we could not do what we do. Thank you to our employees for being “The Apple Advantage”!

Summary

The Receptionist/Dispatcher at Apple Door Systems is the backbone of our operations, ensuring smooth office functioning and top-notch customer service. With excellent interpersonal skills and a knack for organization, they greet visitors, handle inquiries, and maintain records meticulously. From processing orders to scheduling service requests and keeping our inventory in check, they're a vital link in our team. The ideal candidate brings customer-facing experience, strong communication skills, and a proactive mindset to the table. Join us in delivering excellence every day.

Duties

• Greet visitors and customers in a professional and friendly manner.
• Handling basic customer service inquiries and resolving issues or escalating them to the appropriate personnel.
• Keeping records of visitor and client interactions.
• Collaborating with other administrative staff to ensure smooth office operations.
• Assist walk-in customers with inquiries and orders for parts over the counter.
• Receive incoming orders and ensure accurate processing and shipment of outgoing orders; ensure timely delivery.
• Schedule all service requests from customers and confirm appointments.
• Coordinate with technicians to map and confirm schedules for the next day and prepare tickets.
• Assist field technicians during the day as needed, providing logistical support and coordination.
• Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
• Assist with filing and administrative tasks as needed to support office operations.
• Answer phones - this position is first in line to answer phones during standard business hours of 8:00-4:00.

Qualifications

• Must be at least 18 years old.
• Valid driver's license and acceptable driving record.
• Experience in handling incoming orders, processing shipments, and ensuring timely delivery.
• Proficiency in scheduling appointments and managing service requests from customers.

Preferred Qualifications

• Prior experience in retail or customer-facing roles preferred.
• Commercial door and access product experience.
• Experience in handling incoming orders, processing shipments, and ensuring timely delivery.

Skills

• Teamwork centric mindset with a collaborative attitude towards achieving department and company goals.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Attention to detail and organizational skills.
• Order processing and shipment management.
• Appointment scheduling and time management proficiency.
• Excellent problem-solving abilities.
• Logistical support and coordination capabilities.
• Skilled in Microsoft Office Suite, Teams, and Outlook Email

Work Conditions

• Climate controlled, office environment
• Repetitive hand and wrist motion, use of computers and internal office equipment

Benefits

We are proud to offer a robust benefits package to our Team Members including:

• Competitive salary
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with Employer Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Team Member Recognition & Reward Programs

Core Values

At Apple Door Systems we base our actions on the following core values and request the same from all Team Members:

• Teamwork – we operate as a team and succeed together.
• Grit – we have the courage, strength, and character to persevere.
• Sincerity – we are transparent and trustworthy.
• Development – we strive for continuous improvement, both professionally and personally

We are an (EOE) Equal Opportunity Employer.

Requirements:

Compensation details: 18-24 Hourly Wage

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Business Content

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