Receptionist - Daytona

​Florida Dental As; Daytona Beach, Northern (FL, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Florida Dental As seeks a front desk support person to assist the dental office with patient interaction and basic paperwork under the Office Manager. You will greet patients, check them in, schedule visits, and handle registrations.

Responsibilities include insurance verifications in EagleSoft, pre-authorizations, and ensuring accurate charting at checkout. You will participate in huddles, maintain the front desk, and support daily operations.

Qualifications

• Basic clerical and administrative tasks are expected.
• Excellent customer service with professional phone etiquette.
• Familiarity with dental insurance terminology is helpful.
• Working knowledge of Internet Explorer and Microsoft Word required; Excel preferred.
• Experience with dental software such as EagleSoft is preferred.
• Strong organizational skills with the ability to multi-task.

Responsibilities

• Provide excellent customer service to patients over the phone and in person.
• Check in patients and complete registration under the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm upcoming appointments two business days prior.
• Verify insurance coverage and link in EagleSoft; obtain pre-authorizations when required.
• Complete checkout by verifying charts and documenting procedures.
• File patient charts daily.
• Participate in morning huddles and routine office meetings.
• Contribute to monthly checklist activities.
• Keep front desk area neat and organized.
• Perform other duties as assigned.

Skills

Clerical skills

Customer service

Insurance terminology

Word processing

Excel

Organizational skills

Tools

Internet Explorer

Microsoft Word

Microsoft Excel

EagleSoft

Job description

Job Purpose

Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.

Duties and Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two (2) business days prior to the patients’ appointments.
• Complete insurance verifications two (2) business days prior to all (general and specialty) patients’ visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.
• Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.
• Strong organizational skills with the ability to multi-task.

Qualifications (Experience, Education, Licensure, Certification)

• Previous insurance and/or dental office experience preferred.
• Previous experience with orthodontic or other specialty practices preferred.