Receptionist

Coast Dental & Orthodontics; Tallahassee (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Coast Dental & Orthodontics in Tallahassee, FL is seeking an enthusiastic Front Office staff member to support the dental team at the reception. You will handle patient check-in, registrations, scheduling, and insurance verifications with EagleSoft under the Office Manager's direction.

The role emphasizes strong customer service, professional phone etiquette, and accurate data entry. Office hours are full-time, with daily tasks including chart upkeep and routine meetings.

Qualifications

• Basic clerical duties and front desk support in a dental office.
• Experience with patient check-in and registrations preferred.
• Familiarity with dental terminology and insurance processes is helpful.

Responsibilities

• Exercise excellent customer service while interacting with patients over the phone and in person.
• Check in patients and complete registrations under supervision.
• Schedule appointments and confirm them two business days prior.
• Verify insurance and link coverage in EagleSoft as directed.
• Ensure pre-authorizations are obtained when required.
• Complete checkout by reviewing charts and documenting procedures.
• File patient charts daily and participate in team huddles and meetings.

Skills

Front desk

Customer service

Phone etiquette

Multi-tasking

Organizational skills

Education

High School Diploma

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Job description

Job Details

Job Location: FL Tallahassee - Tallahassee, FL 32308
Position Type: Front Office
Education Level: High School
Job Shift: Full Time
Job Category: Admin - Clerical
Job Purpose: Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.

Duties and Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two (2) business days prior to the patients' appointments.
• Complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor.
• Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Additional Responsibilities

• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.
• Working knowledge of Internet Explorer and Microsoft Word required knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.
• Strong organizational skills with the ability to multi-task.

Qualifications

• Previous insurance and/or dental office experience preferred.
• Previous experience with orthodontic or other specialty practices preferred.